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тАО05-25-2010 03:48 AM
тАО05-25-2010 03:48 AM
system failed
i have an error message on my system ES40 (Alpha server).
1) CTERM Failed
2) OVER Temp Failure
I need your assistance please.
bests regards
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тАО05-25-2010 05:28 AM
тАО05-25-2010 05:28 AM
Re: system failed
It looks likely that something has overheated within the server, possibly knocking out one of the power supplies.
Is the temperature now within acceptable limits ?
CTERM failed = No CTERM voltage to CPUs.
OverTemp failure = System temperature has passed the high threshold.
Cheers,
Rob
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тАО05-25-2010 05:48 AM
тАО05-25-2010 05:48 AM
Re: system failed
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тАО05-25-2010 05:58 AM
тАО05-25-2010 05:58 AM
Re: system failed
If the temperature is too high the system won't start up correctly.
You'll need to get that resolved first before trying to work out what else might be wrong...
Do you have a console connected to the server ? That might give you a bit more information to go on...
Cheers,
Rob
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тАО05-25-2010 06:03 AM
тАО05-25-2010 06:03 AM
Re: system failed
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тАО05-25-2010 06:06 AM
тАО05-25-2010 06:06 AM
Re: system failed
Try hooking up a serial console to COM1. That might give some more information to go on...
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тАО05-25-2010 06:15 AM
тАО05-25-2010 06:15 AM
Re: system failed
1) CTERM Failed
2) OVER Temp Failure
where can i check? on the mother board? or the power supply or simply if i change the temperature, the problem will be solve
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тАО05-25-2010 06:23 AM
тАО05-25-2010 06:23 AM
Re: system failed
You need to get the temperature down before the system will start up correctly.
The serial console will usually give you more details as to what's happening on the system, as the graphics console doesn't get initialised until fairly late in the Power On Self Test.
Can you get access to the RMC (Remote Management Console) ?
Cheers,
Rob
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тАО05-25-2010 06:28 AM
тАО05-25-2010 06:28 AM
Re: system failed
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тАО05-25-2010 06:36 AM
тАО05-25-2010 06:36 AM
Re: system failed
This escape sequence should take you there from the serial console.
^[^[ RMC
where ^[ = Ctrl + [
If you can get to the P00>>> prompt on the graphics console, then entering rmc should also work.