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system failed

ats1
Frequent Advisor

system failed

hi all,
i have an error message on my system ES40 (Alpha server).

1) CTERM Failed
2) OVER Temp Failure

I need your assistance please.

bests regards
10 REPLIES
Rob Leadbeater
Honored Contributor

Re: system failed

Hi,

It looks likely that something has overheated within the server, possibly knocking out one of the power supplies.

Is the temperature now within acceptable limits ?

CTERM failed = No CTERM voltage to CPUs.
OverTemp failure = System temperature has passed the high threshold.

Cheers,

Rob
ats1
Frequent Advisor

Re: system failed

to tell you the true, the temperature is not very acceptable. So what are solutions? is it a hardware problem or simply a problem of temperature or cooling?
Rob Leadbeater
Honored Contributor

Re: system failed

Hi,

If the temperature is too high the system won't start up correctly.

You'll need to get that resolved first before trying to work out what else might be wrong...

Do you have a console connected to the server ? That might give you a bit more information to go on...

Cheers,

Rob
ats1
Frequent Advisor

Re: system failed

there is no prompt to check.
Rob Leadbeater
Honored Contributor

Re: system failed

I'm guessing you're probably using a graphics console.

Try hooking up a serial console to COM1. That might give some more information to go on...
ats1
Frequent Advisor

Re: system failed

of course i have a graphical console, and the errors messages are :
1) CTERM Failed
2) OVER Temp Failure

where can i check? on the mother board? or the power supply or simply if i change the temperature, the problem will be solve
Rob Leadbeater
Honored Contributor

Re: system failed

Both of those are critical errors.

You need to get the temperature down before the system will start up correctly.

The serial console will usually give you more details as to what's happening on the system, as the graphics console doesn't get initialised until fairly late in the Power On Self Test.

Can you get access to the RMC (Remote Management Console) ?

Cheers,
Rob
ats1
Frequent Advisor

Re: system failed

the RMC is not configured
Rob Leadbeater
Honored Contributor

Re: system failed

You shouldn't need to configure the RMC - it's integral to the ES40.

This escape sequence should take you there from the serial console.

^[^[ RMC

where ^[ = Ctrl + [

If you can get to the P00>>> prompt on the graphics console, then entering rmc should also work.
Pieter 't Hart
Honored Contributor

Re: system failed

if you disconnect the keyboard and mouse the system should automatically revert to serial console.

As Rob said this gives you more diagnostics output.