will there be problems to run a production on a platform without any vendor support?

[Hanry Zhou]

I know of a user, his company is planing to run a production on a N class server with hpux 11.0 version.

They used to have HP support on these servers, however, since applications have gone, they no longer need support. Now, something else come up, they thought they could utlize these servers without pay any extra money. What they have now is the HPUX 11.0 CD.

I told them that HP would not have any new patches for HPUX 11.0, but they already have the most updated patch, and they don't care.

Would that be a good idea to do that, and how should he pursue the management not to implement the production on a not supported platform?

Thanks for your inputs.

[Pete Randall · Accepted solution]

Hardware support or software? There may not be a problem if nothing changes. However, if anything in the application changes or there is a hardware failure of any sort, all bets are off. Say a disk drive fails and they have to replace it with a more current, perhaps larger version with different firmware?

The answer is basically that if nothing breaks they should be just fine, but . . . .

It's called gambling.


Pete

[Jupinder Bedi]

I dont think so its an good idea for the production support on hpux 11.0 but if it is very small organisation than you can go a head

[TTr]

It is not a good idea but what are the alternatives? They would have to spend significant $$ for an N4000 replacement, maybe an rx3600/rx6600, assuming the app runs on itanium 11.23/11.31.

There are many 11.00 environments out there running fine. And if the application is well behaved, an 11.00 environment can be very stable without any support. I would be more concerned about hardware support on the N4000 and less about support on the HP-UX 11.00.

[Torsten.]

If software or hardware breaks - production is stopped - now what???
Wait one week or longer until someone finds a solution (or a new server or whatever)?

[Rita C Workman]

When mgmt makes certain decisions there is little to nothing you can do, other than covering yourself.

So, get it in writing, so when something happens - and it always does - you are not the one they hang the decision on. Seriously, get it in writing!

Also, who said HP was the only support company out there. There are others who may provide something (anything) to support the ver 11.0 at least for software. Markets are tuff, some smaller providers may be willing to taken on older platforms. Check around & start searching.
You know....you might come off a hero if you find one for a good price ....

Rgrds,
Rita

[Pete Randall]

To continue along Torsten's train of thought:

Perhaps you could present it to management as a cost/benefit analysis. Present a realistic estimate of how much time it would take to bring the systems back from scratch and then ask management if they can live without their production system for that amount of time - what will it cost them to be without.


Pete

[Bill Hassell]

There are numerous sites that run 10.20 in a production environment, so 11.00 is certainly a possibility. The risks are easy to categorize.

First, if they have an 11.00 CD, they are severely crippled if they have to reinstall because they have no Ignite backup tapes. 11.00 Install CDs and Applications CDs and Update CDs are not available. Without Ignite backups, their system is just waiting to fail with no possible recovery.

Secondly, how many calls have they placed to HP to obtain undocumented information or to get a special patch to make their system work properly? There are several vendors who will provide answers to questions for 10.00, 10.10, 10.20 and 11.00 and even provide workarounds for problems without a patch.

The final question is: how important is this production server? If it goes down and they can't fix it, what is the cost to the company? The customer may be quite surprised at how expensive a failure can be with no place to turn for help.

I would strongly recommend an alternate support service just so there is some expertise available when needed.

[Steven Schweda]

Why does anyone _ever_ buy vendor support?
It's needed only when something goes wrong.
How likely is that? (And what are the
possible consequences? And their costs?)

[Tingli]

Two supports, software and hardware.

Nowadays, you can find software support from web, such as this forum. This is ok and sometimes might be less painful than HP support.

It is better to hardware support as if something goes down you will spend a lot to fix it. But if you have several same servers, you can keep one for spare parts. As far as you don't mind doing it yourself. You might make it too.

Of course, it is best to have the company to pay some dollars for the support.