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Contract and warranty status column head not displayed correctly since upgrade to 6.3

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Occasional Contributor

Contract and warranty status column head not displayed correctly since upgrade to 6.3

After we upgraded hp sim from 6.1 to 6.3 the column head for the contract and warranty status shows up like "label". When we hover the mouse over it shows up like "tooltip". See screenshot

 

any ideas on how to fix this?

 

 

6 REPLIES
Honored Contributor [Founder]

Re: Contract and warranty status column head not displayed correctly since upgrade to 6.3

Hi

This can occutr on previuos versions of HP SIM as well...

here is a fix:

1/ - Close HP SIM application (WebUI)

2/ - Stop the HP SIM Service

3/ - Copy the file CWStatusSourceReg.properties from the ISEE config directory

(C:\Program Files\Hewlett-Packard\RemoteSupport\config) to the HP SIM setup directory

(C:\Program Files\HP\Systems Insight Manager\setup).

 

4/ - Start the HP SIM Service

 

5/ - Open the HP SIM application - the column should be labeled once again as CW :manwink:

 

Hope this help

 

Fred

“Life is pleasant. Death is peaceful. It's the transition that's troublesome.” Isaac Asimov
Occasional Contributor

Re: Contract and warranty status column head not displayed correctly since upgrade to 6.3

Fred, this solved the problem, excellent!

Honored Contributor [Founder]

Re: Contract and warranty status column head not displayed correctly since upgrade to 6.3

Don't forget kudos then :smileyhappy:

 

fred

“Life is pleasant. Death is peaceful. It's the transition that's troublesome.” Isaac Asimov
Honored Contributor [Founder]

Re: Contract and warranty status column head not displayed correctly since upgrade to 6.3

I just applied the latest sept/oct hotfix and the issue was back. Applied the fix listed about whihc worked great. Thank you

If my post was helpful please award me Kudos! or Points :)

Re: Contract and warranty status column head not displayed correctly since upgrade to 6.3

We recently re-installed SIM 6.3 and I seem to have lost ALL contract and Warranty option.  There is no "options" task to perfrom CW discovery, and the column is missing completely from the environment.  Did I miss something in the setup, or do I need to configure a component somewhere?

 

Thanks ahead of time!

 

 

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Honored Contributor [Founder]

Re: Contract and warranty status column head not displayed correctly since upgrade to 6.3

Hi,

Have you installed the latest version of the Insight Remote Support Advanced client?

If my post was helpful please award me Kudos! or Points :)