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OnLine Insight Diag 9.50.1009.0 Cosmetic Failure

Valued Contributor

OnLine Insight Diag 9.50.1009.0 Cosmetic Failure

After installing the new InsightDiag 9.50.1009.0 (cp020834) it represent itself as 9.5.0.1009 in the VCA Installed Version column (standard W2K8R2 on a DL380pGen8)

Because of that the VCA thinks it is under level, and overall installation becomes yellow instead of green.

Force again the installation of cp020834 doesn't solve, it tells that its new installation is correct ..

 

Is there a solution for this failure ?

 

PZ
16 REPLIES
Honored Contributor [Founder]

Re: OnLine Insight Diag 9.50.1009.0 Cosmetic Failure

I am having the same issue with the Online Insight Diag version.  In addition, the firmware for the "Online ROM Flash Component for Windows - HP ProLiant DL380 G6 (P62) Servers (English (US))" is having the same exact problem.  The server reports "07/02/2013" while the service pack (2013.09.0) reports "2013.07.02" so the two do not match up and reports the server as needing updates.

 

Thanks

Nelson

Re: OnLine Insight Diag 9.50.1009.0 and Online ROM Cosmetic Failure

Hi

 

We're facing the exact same issue. Our server have all an "Orange" software status just because a misunderstanding of the build number or the date format.

 

Please HP fix-it ASAP or give us a workaround

 

Regards

 

Patrick

Advisor

Re: OnLine Insight Diag 9.50.1009.0 and Online ROM Cosmetic Failure

[ Edited ]

Hi,

 

we have the same issue.

 

Win 2k8 R2

DL380 G5 and DL380 G6

 

HP Insight Diagnostic OnLine Edition for Windows x64

 

Installed Version:   9.5.0.1009

SSP Version:             9.50.1009.0

Latest Version:       9.50.1009.0

 

regards

Danny

Frequent Visitor

Re: OnLine Insight Diag 9.50.1009.0 and Online ROM Cosmetic Failure

Spoiler
 

Same issue as described above. BL 460c Gen8

Occasional Visitor

Re: OnLine Insight Diag 9.50.1009.0 and Online ROM Cosmetic Failure

I have the same problem as well. Come on HP. Why did you change your version numbers.

Trusted Contributor [Founder]

Re: OnLine Insight Diag 9.50.1009.0 Cosmetic Failure

What are your versions of VCA?

Advisor

Re: OnLine Insight Diag 9.50.1009.0 Cosmetic Failure

Hi Jim,

 

I test with a DL380 G6, PSP 9.10 and HP Version Control Agent for Windows x64  version 7.1.0.3

--> Online Insight Diagnotics was on version 9.0.1.4458 --> upgrade to version 9.5.0.1009

--> latest version is 9.50.1009.0 --> same issue

 

latest version of VCA we use is 7.2.0.0 (PSP 9.40 /SPP 2013.09)

 

regards

/Danny

Occasional Visitor

Re: OnLine Insight Diag 9.50.1009.0 Cosmetic Failure

is it in VCA, or HPSUM?

 

if VCA, can you share the hw_items.xml data from c:\hp\hpsmh\data\cgi-bin\vcagent\cache folder?

Valued Contributor

Re: OnLine Insight Diag 9.50.1009.0 Cosmetic Failure

In the VCA it says:  InstalledVersion:9.5.0.1009.

In c:\hp\hpsmh\data\cgi-bin\vcagent\cache\hpswitem.xml it says: <InstallerVer>9.5.0.1009

But in fact Version 9.50.1009.0 is installed, as already mentioned.

Because of that the VCRM thinks thats its outdated and the SW column returned to be yellow.

 

All the drivers and firmware is from SPP2013.09, thus the newest.

PZ
Advisor

Re: OnLine Insight Diag 9.50.1009.0 Cosmetic Failure

Same Problem by me. Did anyone knows a solution?

Trusted Contributor [Founder]

Re: OnLine Insight Diag 9.50.1009.0 Cosmetic Failure

Just to say something, didn't realize this post didn't get updated... but it was identified and is indeed related to the version number. It has been resolved in an upcoming release. I don't have the specifics yet, but once I do I'll let y'all know if someone doesn't beat me to it.

Visitor

Re: OnLine Insight Diag 9.50.1009.0 Cosmetic Failure

Having the same issue on >300 ProLiant servers. mainly DL380 G6/7 and BL460c6/7/8. Why HP can publish a solution ?

Advisor

Re: OnLine Insight Diag 9.50.1009.0 Cosmetic Failure

We found a workaround.

 

In repository manager (C:\repository), you have to pick out the .mnf file of the Insight Diagnostic CP-File.

 

 

e.g.:

HP Insight Diagnostics Online Edition for Windows x64 Editions

= cp020834.exe

use and edit cp020834.mnf

 

You will found two entries with "<version value="9.50.1009.0" ". Change this entry to "9.5.0.1009" and everything is green after reboot of the repository manager.

 

/Danny

 

Occasional Visitor

Re: OnLine Insight Diag 9.50.1009.0 Cosmetic Failure

In addition to modifying cp020834.mnf as mentioned in the previous post, also make the same change to cp020835.mnf.

Visitor

Re: OnLine Insight Diag 9.50.1009.0 Cosmetic Failure

Hello everyone,

 

I simply wish to point out to you all that there is now available a new update installer which will address this matter completely. Essentially the installer is for a new version of this HP Insight Diagnostics Online Edition for Windows x64 Editions - Version  9.64.1262.0. The installer pack reference is cp022084.exe. Check out.

Occasional Visitor

Re: OnLine Insight Diag 9.50.1009.0 Cosmetic Failure

Hello everyone,

 

cp022084.exe  - does not solve the problem of