Systems Insight Manager Forum
Showing results for 
Search instead for 
Do you mean 

SWM Agent Problem

Occasional Visitor

SWM Agent Problem

Hi All,

I've been having issues with the Remote Support Software Manager for a while now, I have connectivity and it all tests ok but I have no packages to install (when I know there are at least 5 to install).

I checked out the C:\Program Files\Hewlett-Packard\SWMAgent\.marimba\ISEE_CMS_SWMAGENT\History-1.log file and I get the following error:

[25/Jan/2008:10:09:25 +1000] - major svc-cim 1050 Unknown host ''.\
at com.marimba.castanet.tuner.Channel.(\
at com.marimba.castanet.tuner.Workspace.getChannelCreate(\
at com.marimba.apps.subscription6030.SubscriptionService$SubscriberObserver.getChannelCreate(\
at com.marimba.apps.subscription6030.SubscriptionService.setState(\
at com.marimba.apps.subscription6030.SubscriptionService.access$1500(\
at com.marimba.apps.subscription6030.SubscriptionService$SetChannelStatesThread.setStates(\
at com.marimba.apps.subscription6030.SubscriptionService$
#Error: Unknown host ''.

Does anyone know what this means? I'm assuming I have a proxy issue.

Frequent Advisor

Re: SWM Agent Problem

I have the same problem right now.
Did you find any solution for this?


Honored Contributor [Founder]

Re: SWM Agent Problem


this is most likely a DNS issue that the DNS can't resolve the DNS name into IP Address.

you can try

- nslookup to check if it gives you the me it sees so :

- you can go to C:\Windows\System32\drivers\etc\hosts and try to add as DNS record...

- Configure the Proxy server to allow files to be downloaded through port 443 from

Occasional Visitor

Re: SWM Agent Problem

Nice work! You were spot on, I placed the entry into the host file and I now have packages to install.

Thanks a lot!
Occasional Visitor

Re: SWM Agent Problem

Host file update fixed the issue.