Cannot install HP Version Control Agent 7.3.5 on Windows Server 2003 32-bits

[Dominique_10]

Hello,

When trying to install/upgrade the HP Version Control Agent I am getting some errors on Windows Servers 2003 32-bits

Faulting application cpqsetup.exe, version 2.6.0.0, faulting module vcasetup.dll, version 7.3.5.0, fault address 0x0007e5f7.

Faulting application cp026910.exe, version 7.3.5.0, faulting module cp026910.exe, version 7.3.5.0, fault address 0x0000229b.

What should I do?

Thanks,
Dom

[Suman_1978]

Hi,

I cannot comment on 0x0 error code or the dll file.

Have you tried uninstalling VCA completely and then do a fresh install?

You may try the following:
Launch Windows Task Manager and kill the 'vcagent' service if it exists.
Uninstall HP VCA.
Reboot the server.
Install HP VCA.

You may also refer to these docs for help:

HP Version Control 7.3 Installation Guide
http://h10032.www1.hp.com/ctg/Manual/c04030772.pdf

HP Version Control Agent 7.3 Release Notes
http://h10032.www1.hp.com/ctg/Manual/c04030774.pdf

Issue: A system running HP Insight Management Agents on a named Windows 2003 account, the HP VCA upgrade does not finish successfully.
Description: The HP VCA is designed to be installed and running on the local system account on Windows for performing installation tasks.

Thank You!
I am a HP employee
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