Contract and Warranty Column HP SIM 7.1

[cristibe]

Hi, We made an upgrade in our HP SIM 6.3 to 7.1, and now the contract and warranty column does not appears any more in HP SIM. We also made a fresh install to test, but it also not appears. Insight remote support are installed and working. Does anyone know how add CW column again in HP SIM 7.1?

Thanks!

[J_N_Rhodes]

Here is one relevant post:
http://h30499.www3.hp.com/t5/ITRC-HP-Systems-Insight-Manager/Contract-and-warranty-status-column-head-not-displayed-correctly/m-p/4831749#M44070

[cristibe]

Thanks Rajesh_SIM, but did not worked. I run the fix but the column head CW is not showing yet. In the logs I checked the copy. Our SIM is C.07.01.00.00 and RS 7.0.5.0193.

14 Jan 11:33:02,346 INFO  [SessionFactoryImpl] building session factory
14 Jan 11:33:02,611 INFO  [SessionFactoryObjectFactory] Not binding factory to JNDI, no JNDI name configured
14 Jan 11:33:02,611 INFO  [NamingHelper] JNDI InitialContext properties:{}
14 Jan 11:33:02,611 INFO  [UpdateTimestampsCache] starting update timestamps cache at region: HPSIM.org.hibernate.cache.UpdateTimestampsCache
14 Jan 11:33:02,611 INFO  [StandardQueryCache] starting query cache at region: HPSIM.org.hibernate.cache.StandardQueryCache
14 Jan 11:33:02,814 INFO  [HPSIM_DEBUG] [Status-0] (main) ********* Executing PREPARE INIT TRACKING TABLE **********
14 Jan 11:33:02,954 INFO  [HPSIM_DEBUG] [Status-0] (main) Adding file to Tracking table: C:\Program Files\HP\Systems Insight Manager\setup\CWStatusSourceReg.properties
14 Jan 11:33:07,587 INFO  [HPSIM_DEBUG] [Status-0] (main) Persisting : 1 records to TRACKING table
14 Jan 11:33:07,759 INFO  [HPSIM_DEBUG] [Status-0] (main) ********* Executing DATA INIT SQL PHASE **********
14 Jan 11:33:09,896 WARN  [UserSuppliedConnectionProvider] No connection properties specified - the user must supply JDBC connections
14 Jan 11:33:12,080 WARN  [UserSuppliedConnectionProvider] No connection properties specified - the user must supply JDBC connections
14 Jan 11:33:14,732 INFO  [STDOUT] in DeleteEventList - attempting to add the same listener multiple times.
14 Jan 11:33:15,590 INFO  [JbpmConfiguration] using configuration resource: jbpm.cfg.xml
14 Jan 11:33:15,637 INFO  [StaleObjectLogConfigurer] stale object exceptions will be hidden from logging
14 Jan 11:33:15,887 INFO  [HPSIM_DEBUG] [Status-0] (main) com.hp.mx.init.workflow.UnifiedCollectorUpdateTask: start
14 Jan 11:33:15,887 INFO  [HPSIM_DEBUG] [Status-0] (main) isWindowsHost: true
14 Jan 11:33:15,933 INFO  [HPSIM_DEBUG] [Status-0] (main) isRemoteSupportInstalled: false
14 Jan 11:33:15,933 INFO  [HPSIM_DEBUG] [Status-0] (main) com.hp.mx.init.workflow.UnifiedCollectorUpdateTask: end
14 Jan 11:33:15,933 INFO  [HPSIM_DEBUG] [Status-0] (main) ********* Executing INIT OBJECT CACHE PHASE **********
14 Jan 11:33:15,933 INFO  [HPSIM_DEBUG] [Status-0] (main) ********* Executing MIB INIT PHASE **********
14 Jan 11:33:19,475 INFO  [HPSIM_DEBUG] [Status-0] (main) Processed Default CMS Alerts/Events: C:\Program Files\HP\Systems Insight Manager\config\preload\52\addfiles\cmsalerttypes.xml
14 Jan 11:33:19,475 INFO  [HPSIM_DEBUG] [Status-0] (main) ********* Executing DATA INIT PHASE ONE **********
14 Jan 11:33:19,553 INFO  [HPSIM_DEBUG] [Status-0] (main) Successfully added/updated data: C:\Program Files\HP\Systems Insight Manager\setup\CWStatusSourceReg.properties
14 Jan 11:33:19,740 INFO  [HPSIM_DEBUG] [Status-0] (main) is this a windows true
14 Jan 11:33:19,740 INFO  [HPSIM_DEBUG] [Status-0] (main) cmsIsOnACluster false cluster ip
14 Jan 11:33:19,756 INFO  [HPSIM_DEBUG] [Status-0] (main) curIp 10.101.85.44
14 Jan 11:33:19,771 INFO  [HPSIM_DEBUG] [Status-0] (main) isExistingCMSACluster false, cmsIsOnACluster : false
14 Jan 11:33:19,771 INFO  [HPSIM_DEBUG] [Status-0] (main) The CMS has IP address count 1
14 Jan 11:33:20,130 INFO  [HPSIM_DEBUG] [Status-0] (main) SNMPREQUEST: Trap Listener: 10.101.85.44 Port: 162
14 Jan 11:33:20,146 INFO  [HPSIM_DEBUG] [Status-0] (main) ********* Executing DATA INIT WBEM PHASE **********
14 Jan 11:33:20,161 INFO  [HPSIM_DEBUG] [Status-0] (main) ********* Executing DATA INIT PHASE TWO **********
14 Jan 11:33:20,239 INFO  [HPSIM_DEBUG] [Status-0] (main) Loading PLP details into LM system : C:\Program Files\HP\Systems Insight Manager\config\preload-plugins\60\ILO\addfiles\plp-1-1.xml
14 Jan 11:33:20,520 INFO  [HPSIM_DEBUG] [Panic Logger-0] (main)  *** LmPlpKeeper.parseXml- WARNING: plp-1-1.xml specifies no filtering tool (toolName=-) ***
14 Jan 11:33:20,520 INFO  [HPSIM_DEBUG] [Panic Logger-0] (main)  ** PlpKeeper.parseXml- plp-1-1.xml, completed!
14 Jan 11:33:20,536 INFO  [HPSIM_DEBUG] [Status-0] (main) Loading PLP details into LM system : C:\Program Files\HP\Systems Insight Manager\config\preload-plugins\60\ILO\addfiles\plp-12-1.xml
14 Jan 11:33:20,582 INFO  [HPSIM_DEBUG] [Panic Logger-0] (main)  *** LmPlpKeeper.parseXml- WARNING: plp-12-1.xml specifies no filtering tool (toolName=-) ***
14 Jan 11:33:20,582 INFO  [HPSIM_DEBUG] [Panic Logger-0] (main)  ** PlpKeeper.parseXml- plp-12-1.xml, completed!
14 Jan 11:33:20,582 INFO  [HPSIM_DEBUG] [Status-0] (main) Loading PLP details into LM system : C:\Program Files\HP\Systems Insight Manager\config\preload-plugins\60\ILO\addfiles\plp-24-1.xml

[Jonathan_Barker]

After updating to Insight RemoteSupport 7.x, this column was removed.  I don't know who decided that this was a good idea.

Insight RS provides you with an HP.com web page that you can go to review warranty information.

I really hope HP brings the integration back to HP SIM.