Critical event message will not be displayed in SIM event list even some hardware was broken.

[igengo]

Hello, all.
I have a question about the configurations of HP SIM.
Now I am using several ProLiant Server which are ML350 G5, ML150 G6, ML350p G8, and ML350 G9.
I have HP ACU(or SSA),SMH, SIM installed on each server.

A while ago, I noticed that the Smart Storage Battery for Smart Array P440ar Controller on ML350 G9 was broken, but it seems that there was no critical message displayed in SIM event list.
After several days, I confirmed that exactly the same phenomenon occurred on ML350p G8.
I checked SSA and sure that Smart Storage Battery was broken on both ML350 G9 and ML350p G8.

In the past the same occurred on ML350 G5 server, the following message was showed at events list correctly.
Critical: Accelerator Board Battery Failed (3040)
Warning: Accelerator Board Status Change (3038)
But on ML350 G9 and ML350p G8, only "Accelerator Board Status Change (3038)" messages was displayed as "Warning".

I tried the following methods to solve this problem on ML350 G9, but it was not resolved.
"Critical: Accelerator Board Battery Failed (3040)" message still was not displayed.
  -Update BIOS, iLO, Array Controller firmware to the latest version.
    BIOS: v1.32 to v2.42
    iLO: v2.10 to v2.54
    Array Controller: v2.14 to v5.52
  -Update SIM from 7.4.0 to ver7.6.0
  -Upadte SSA, SMH to the latest version.
   SSA: v2.65.7.0
   SMH: v7.6.1.9
   HPE Insight Management Agent: v10.70.0.0   

Below are the results I confirmed.
  -ML350Gen9, SIM ver7.4.0, SmartArray P440ar: NG (Critical: Accelerator Board Battery Failed (3040) message was not displayed.)
  -ML350Gen9, SIM ver7.6.0 SmartArray P440ar: NG (Critical: Accelerator Board Battery Failed (3040) message was not displayed.)
  -ML350pGen8, SIM ver7.1.0, SmartArray P420i: NG (Critical: Accelerator Board Battery Failed (3040) message was not displayed.)
  -ML350 G5, SIM ver5.1.0, SartArray P400: OK (Critical: Accelerator Board Battery Failed (3040) message was displayed.)

Have anyone ever seen the same phenomenon?
(Critical message was not displayed even though the hardware has failed)
Or do I need to change some congirugation manually at HP SIM?

Thanks!

[n0kia]

for the 3040 error, make sure the trap handling is enabled?

 

for the 3038 check to see if it's critical in HP SIM

 Is your Gen8/9 snmp trap pointed to hp sim? same with ilo.

[igengo]

Hi, n0kia.
Thank you for your reply.
I checked the following settings on SIM.
"Options"-"Events"-"SNMP Trap Settings"
It seems that both 3040 and 3038 are enabled.
Is there anything else I need to check?

[n0kia]

Try having your ilo4 snmp trap settings point to HP SIM server also and see if it comes in.

I would open a support case so that they can check everything.