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Error installing HP Insight Management Agents

Alexey Gromov
Occasional Advisor

Error installing HP Insight Management Agents

I am trying to install cp012575.exe on Windows 2008 R2. The installation process stops with the following message:
Service 'HP Insight Foundation Agents' (CqMgHost) failed to start. Verify that you have sufficient privileges to start system services.
The System Event Log contains these entries:
1. Service "HP Insight Foundation Agents" depends on "HP Insight Server Agents", which failed to start because of an error.
2. Service "HP Insight Server Agents" terminated unexpectedly. This happened (times): 14.
3. The Server Agents service version 8.50.0.0 has started.

SNMP is installed on the server. System is up to date.
16 REPLIES
Cederberg
Honored Contributor

Re: Error installing HP Insight Management Agents

have you tried right clicking the exe and choose run as administrator?
Alexey Gromov
Occasional Advisor

Re: Error installing HP Insight Management Agents

Yes
Sys Admin
Trusted Contributor

Re: Error installing HP Insight Management Agents

I am having a similar issue on a Proliant DL380 G5 2003 Server 64-bit R2 with cp013067 ( HP Insight Management Agents for Windows Server 2003/2008 x64 Editions Package. )

in event log: event 7034
"The HP Insight Server Agents service terminated unexpectedly. It has done this 1 time(s)."
and

"Faulting application cqmgserv.exe, version 8.60.0.0, faulting module cpqhlth.dll, version 8.60.0.0, fault address 0x0000000000020b1f."

I think this is possibly an x64 issue because installing the same packages on x86 servers has worked fine...
Alexey Gromov
Occasional Advisor

Re: Error installing HP Insight Management Agents

Confirmed cp013067.exe installation error on Windows 2003 R2 x64.
Martin G. Madsen
Occasional Visitor

Re: Error installing HP Insight Management Agents

Did anyone come with a solution ? after upgrade to rdp 6.2.0.16 with up rdp 6.2.1.7 i now got the same problem.
Ludo972
Occasional Visitor

Re: Error installing HP Insight Management Agents

Hello,

 

For anyone who have the same problem,

You have just to install the SNMP services and it's OK

shocko
Honored Contributor

Re: Error installing HP Insight Management Agents

Is the native SNMP windows service installed/enabled? Not sure if by default SNMP service is installed on Windows 2008 R2

If my post was helpful please award me Kudos! or Points :)
PaulEC
Occasional Visitor

Re: Error installing HP Insight Management Agents

this is what worked for me - installed HP Insight Management WBEM Providers - then i  was able to install the other management agents and the services started.

see link

WBEM

 

 

Manjun Wang
Occasional Visitor

Re: Error installing HP Insight Management Agents

Install WBEM, update all firmware drivers to latest version, install the latest version of management agent, in my case it is Proliant DL320e Gen8, Windows 2008 R with SP1, management agent latest version would be 9.30.0.0.

jlkansascity
Occasional Visitor

Re: Error installing HP Insight Management Agents

I had this exact same issue. In my situation, I already had WEBM installed so it wasn't that. I did not have SNMP feature installed, so I installed the SNMP feature and then this install worked fine.
Andre Lucas_2
Occasional Contributor

Re: Error installing HP Insight Management Agents

Hi Same problems ove here

 

HP DL360 G8  W2012R2 Standad

SNMP is configured correctly but when i try to install the hp insight agents

i recieve the error

 

HP Insight Foundation Agents' (CqMgHost) failed to start

 

setup is started as "run as administrator" 

Install log is attached

 

Please Help

 

Regards Andre Lucas

shocko
Honored Contributor

Re: Error installing HP Insight Management Agents

Getting the same issue now on 9.40

If my post was helpful please award me Kudos! or Points :)
Richhimself
Occasional Visitor

Re: Error installing HP Insight Management Agents

I had the same problem, Google brought me here first and then found this HP Link

 

This worked perfectly for me!

 

 

 

jazzjc
Occasional Visitor

Re: Error installing HP Insight Management Agents

Can't you just say

"Install SNMP" 

 

insteading of sending someone to yet another HP website?

 

Geez... finding anything on the HP website is a chore enough.

 

James

julianwood
Occasional Advisor

Re: Error installing HP Insight Management Agents

Any ideas how one can solve this without installed SNMP. I have a bunch of servers with the agents installed all happily using WBEM but when I update to the latest HP 2015.09 SPP it breaks as the Management Agents can't start without SNMP when they were fine beforehand.

Andrew_Haak
Honored Contributor

Re: Error installing HP Insight Management Agents

Hello,

 

If you installed the WBEM agent you don't need snmp and it's agents. The only thing you might need to change is the datasource. In the SMH you can set your datasource to WBEM  under setting. It is not recommened to have both installed.

Kind regards,

Andrew