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HDD not regognized as HP Genuine

fairyfranky
Occasional Contributor

HDD not regognized as HP Genuine

Hello,

we have a problem with a HP DL380p G8 Server showing a replaced HDD yellow because ist is not authenticated.

We have installed the latest firmware & drivers for the array controller P420i, but the drive is alway reported as degraded and showed "Authentication Failed".

in SMH, if you choose WBEM as datasource, the drive is reportet green, but if you choose SNMP as datasource the drive is reported yellow. See screenshots.

What the heck is going on there? Any suggestions?

 

5 REPLIES
n0kia
Valued Contributor

Re: HDD not regognized as HP Genuine

I would call in and create a support case.  Create an Health System Log to expedite the issue.

 

http://h20564.www2.hpe.com/hpsc/doc/public/display?docId=emr_na-c03305385

 

 

Andrew_Haak
Honored Contributor

Re: HDD not regognized as HP Genuine

This question should also be asked in the Proliant forum, you could also see if you can flash the firmware of the disk itself.

Kind regards,

Andrew
Torsten.
Acclaimed Contributor

Re: HDD not regognized as HP Genuine

Does the disk has the original disk carrier?

Any related message in IML or during POST?


Hope this helps!
Regards
Torsten.

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fairyfranky
Occasional Contributor

Re: HDD not regognized as HP Genuine

Yes the disk comes with original HP carrier. I suppose id had to, because the disk comes from HP directly.

Attched the message from IML dan from array diagnostics

fairyfranky
Occasional Contributor

Re: HDD not regognized as HP Genuine


Andrew_Haak wrote:

This question should also be asked in the Proliant forum, you could also see if you can flash the firmware of the disk itself.


The disk has the newest firmware for this model, also the BIOS and the array controller has the latest firmware