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тАО12-19-2016 12:55 PM
тАО12-19-2016 12:55 PM
HP SIM 7.6 installation
Hi,
I tried to upgrade my hp sim to version 7.6, but for some reason the install blow up. I tried reinstalling but it was saying that I need to remove before installing it again, this message is at the Select Installation type. When I go and try to run the uninstall, I get a message that I need to run the program from start menu -> programs -> HPE insight management. If I run this uninstall, it sits there for ever.
Is there a way to uninstall or force a reinstall. I think I'm stock between the upgrade process.
Thanks,
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тАО12-23-2016 04:21 AM
тАО12-23-2016 04:21 AM
Re: HP SIM 7.6 installation
You need to uninstall the folowing :
Hp Systems Insight Manager, the other can remain as they are only supporting software. The Insight Management is the agent for the server itself not SIM.
Andrew
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тАО01-03-2017 01:45 AM
тАО01-03-2017 01:45 AM
Re: HP SIM 7.6 installation
yes, my account is local administrator and UAC is disabled.
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тАО01-03-2017 02:10 AM
тАО01-03-2017 02:10 AM
Re: HP SIM 7.6 installation
So how did the uninstall and reinstall go then ?
Andrew
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тАО01-03-2017 02:27 AM
тАО01-03-2017 02:27 AM
Re: HP SIM 7.6 installation
It's a fresh install on a new windows server 2016.
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тАО01-03-2017 02:34 AM
тАО01-03-2017 02:34 AM
Re: HP SIM 7.6 installation
So you tried to update SIM 7.x to 7.6 and the install failed, if you look at the Add Remove Software is HP Systems Insight Manager still listed? The software should be installed by default in C:\Program Files\HP\Systems Insight Manager. Was the SQL local or remote ?
Andrew
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тАО01-03-2017 02:36 AM
тАО01-03-2017 02:36 AM
Re: HP SIM 7.6 installation
So you got 2 questions running and both are yours ?
Andrew
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тАО01-03-2017 08:40 AM
тАО01-03-2017 08:40 AM
Re: HP SIM 7.6 installation
Hi,
I think somebody else have the same problem. Answering your questions, yes the software still show in add/remove program. But, no way to uninstall.
Thanks,
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тАО01-15-2017 02:55 PM
тАО01-15-2017 02:55 PM
Re: HP SIM 7.6 installation
Same thing happened to me. I ended up adding a reg entry that allowed you to reinstall HP SIM. I posted in another question, but if you look in the hpsim.icf file theres one there thats near th etop talking about allowing reinstallation. set the registry key an dyou shoul db egood to go.
Seems 7.6 is quite buggy