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11-23-2014 11:48 PM
11-23-2014 11:48 PM
HP SIM needs too much time to send event mails
Hi guys,
last week some of our servers were shutted off because of a power supply failure. It was at about 2pm. I got the event handling emails at around 2.15 pm so that means HP SIM needed about 15 mins to send me the event handling emails which is way too long.
How can I minimize this time?
I had a look in my hardware polling configuration but I'm just using the default values.
Regards
simli278
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11-24-2014 12:54 AM
11-24-2014 12:54 AM
Re: HP SIM needs too much time to send event mails
I would check the SIM Server with enable unregistered events to be sure that your server is not flowded by some strange SNMP source. If you have Insight Remote Support on the SIM Server you should check the Memeory requirements. Desta_Service (part of IRSA/IRSS) is famous for delays if you do not meet the memeory requirements.
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11-24-2014 01:46 AM
11-24-2014 01:46 AM
Re: HP SIM needs too much time to send event mails
The memory requirements should be fine.
I have also checked the event configuration and actually I do NOT allow unregistered events so that should be fine also, right?
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11-24-2014 10:44 AM
11-24-2014 10:44 AM
Re: HP SIM needs too much time to send event mails
Under your email settings you can send a test email, do you get this test mail a lot faster?
If you look for all your event, how many events do you for say one day?
Andrew
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11-25-2014 04:12 AM
11-25-2014 04:12 AM
Re: HP SIM needs too much time to send event mails
The testmail arrives in my email folder just in the moment when I click "Send testmail".
We get around 100-200 events per day.
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11-25-2014 11:48 AM
11-25-2014 11:48 AM
Re: HP SIM needs too much time to send event mails
What is the version of SIM you use?
Andrew
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11-26-2014 12:21 AM
11-26-2014 12:21 AM
Re: HP SIM needs too much time to send event mails
I have installed the latest version - 7.4
Regards
simli278
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11-26-2014 02:45 AM
11-26-2014 02:45 AM
Re: HP SIM needs too much time to send event mails
That's strange, if you also select the write to eventlog does this take just as long?
Andrew
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11-26-2014 03:57 AM
11-26-2014 03:57 AM
Re: HP SIM needs too much time to send event mails
Where can I find this option?
Regards
simli278
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11-26-2014 06:07 AM
11-26-2014 06:07 AM
Re: HP SIM needs too much time to send event mails
It's an option when you create a rule and what SIM needs to do with it. Just like the forward to email rule. You did use the build-in rule for your email notification right?
Andrew