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HPSIM 7.4 install fails on 2012 R2 Standard

jstuer
Advisor

HPSIM 7.4 install fails on 2012 R2 Standard

Just built a new 2012 R2 standard server and started the install of HPSIM 7.4.  The SQL install got an install error.  When I go to the SQL Server installation center, and run the SQL configuration checker, the rule checker fails on Edition WOW64 Platform.  Looking at the details  - The setup program can only be run on 32-bit systems.  

 

According to the supported OS listed in the link below 2012 R2 standard is supported.

 

 http://h20564.www2.hp.com/hpsc/doc/public/display?docId=emr_na-c04462776        

 

What am I missing?

13 REPLIES
Andrew_Haak
Honored Contributor

Re: HPSIM 7.4 install fails on 2012 R2 Standard

I've already ran the installer on a Windows 2012 R2 and it ran fine did you run the installer with the option run as administrator?

I did find a link for the sql installer problem
http://serverfault.com/questions/188123/installing-sql-server-2008-r2-32bit-on-64bit-wow64-error
Kind regards,

Andrew
jstuer
Advisor

Re: HPSIM 7.4 install fails on 2012 R2 Standard

Yes I ran as administrator.  The link is for 2008 SQL, not 2012.  Do I need to have 2008 SQL installed prior to installing SQL 2012?

Andrew_Haak
Honored Contributor

Re: HPSIM 7.4 install fails on 2012 R2 Standard

Sorry my bad no you don't i'll have a look
Kind regards,

Andrew
Andrew_Haak
Honored Contributor

Re: HPSIM 7.4 install fails on 2012 R2 Standard

Where does the install fail? Did you also try to run the sql setup as a standalone and see if you got the same error?
Kind regards,

Andrew
jstuer
Advisor

Re: HPSIM 7.4 install fails on 2012 R2 Standard

I did run the SQL install and it did install, however when I run the HPSIM setup it cant connect to the DB.  I am ununstalling SQL now and will retry the HPSIM setup.  

 

Any other advice?

jstuer
Advisor

Re: HPSIM 7.4 install fails on 2012 R2 Standard

Andrew, 

 

The HPSIM install is working now.  When I uninstalled SQL I removed everything EXCEPT SQL Server 2008 support files and the VSS writer for SQL server 2012.  Not sure if that helped or not.  

 

I will post back if the install ends successfully.

jstuer
Advisor

Re: HPSIM 7.4 install fails on 2012 R2 Standard

I got HPSIM installed but now when I go to get the registration key it fails.

 

Here is the URL

https://webware.hp.com/default.asp?process=esd&order=HPSIMREG8MZ3KYDL

 

Here is the error


Error 404--Not Found From RFC 2068 Hypertext Transfer Protocol -- HTTP/1.1: 10.4.5 404 Not Found

The server has not found anything matching the Request-URI. No indication is given of whether the condition is temporary or permanent.

If the server does not wish to make this information available to the client, the status code 403 (Forbidden) can be used instead. The 410 (Gone) status code SHOULD be used if the server knows, through some internally configurable mechanism, that an old resource is permanently unavailable and has no forwarding address.

 

Andrew_Haak
Honored Contributor

Re: HPSIM 7.4 install fails on 2012 R2 Standard

Hello,

Plessers use the link below, it's old but still works

https://h20392.www2.hp.com/portal/swdepot/displayProductInfo.do?productNumber=HPSIM-LIC

I checked it last week, noe it's down for mainenance, check back tomorrow or next week

Update: the link works!
Kind regards,

Andrew
jstuer
Advisor

Re: HPSIM 7.4 install fails on 2012 R2 Standard

Thanks Andrew.  I had an old registration key, and used that and it worked.

Andrew_Haak
Honored Contributor

Re: HPSIM 7.4 install fails on 2012 R2 Standard

Ok !

I've also used my first key from more than 8 years ago works like a charm!
Kind regards,

Andrew
Pantera
Advisor

Re: HPSIM 7.4 install fails on 2012 R2 Standard

First I installed, but for 2nd time setup says "Unsupported OS".

Why I don't know.

 

Also SIM 7.4 did not show Enclosure picture view

What should I do?

Pantera
Advisor

Re: HPSIM 7.4 install fails on 2012 R2 Standard

Issue: When HP SIM 7.4 is installed on a Windows Server 2012 R2 Standard system, the
About page in HP SIM shows incorrect operating system version as “Windows Server 2012”.
This is an issue with the JRE currently integrated with HP SIM, where Java is unable to get the
correct Windows 2012 operating system name.

 

How to Solve this issue

 

Andrew_Haak
Honored Contributor

Re: HPSIM 7.4 install fails on 2012 R2 Standard

Hello,

 

You could give the latest 7.5 a try, this also has a new JRE and a lot of other advantages..

 

What's new

  • Support for ProLiant Gen9 Servers.
  • Support for HP Integrated-Lights Out 4 (iLO 4) 2.20.
  • Support for VMware® vSphere® 5.5 U3 managed node and CMS support.
  • Support for Red Hat® Enterprise Linux® RHEL 6.6 and SUSE® Linux Enterprise Server 12 (SLES 12) CMS.
  • Support for Microsoft SQL Server 2014, Microsoft 2012 SP2.
Kind regards,

Andrew