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тАО09-13-2013 04:07 AM
тАО09-13-2013 04:07 AM
OnLine Insight Diag 9.50.1009.0 Cosmetic Failure
After installing the new InsightDiag 9.50.1009.0 (cp020834) it represent itself as 9.5.0.1009 in the VCA Installed Version column (standard W2K8R2 on a DL380pGen8)
Because of that the VCA thinks it is under level, and overall installation becomes yellow instead of green.
Force again the installation of cp020834 doesn't solve, it tells that its new installation is correct ..
Is there a solution for this failure ?
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тАО09-13-2013 10:29 AM
тАО09-13-2013 10:29 AM
Re: OnLine Insight Diag 9.50.1009.0 Cosmetic Failure
I am having the same issue with the Online Insight Diag version. In addition, the firmware for the "Online ROM Flash Component for Windows - HP ProLiant DL380 G6 (P62) Servers (English (US))" is having the same exact problem. The server reports "07/02/2013" while the service pack (2013.09.0) reports "2013.07.02" so the two do not match up and reports the server as needing updates.
Thanks
Nelson
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тАО09-24-2013 01:03 AM
тАО09-24-2013 01:03 AM
Re: OnLine Insight Diag 9.50.1009.0 and Online ROM Cosmetic Failure
Hi
We're facing the exact same issue. Our server have all an "Orange" software status just because a misunderstanding of the build number or the date format.
Please HP fix-it ASAP or give us a workaround
Regards
Patrick
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тАО09-25-2013 03:10 AM - edited тАО09-25-2013 03:12 AM
тАО09-25-2013 03:10 AM - edited тАО09-25-2013 03:12 AM
Re: OnLine Insight Diag 9.50.1009.0 and Online ROM Cosmetic Failure
Hi,
we have the same issue.
Win 2k8 R2
DL380 G5 and DL380 G6
HP Insight Diagnostic OnLine Edition for Windows x64
Installed Version: 9.5.0.1009
SSP Version: 9.50.1009.0
Latest Version: 9.50.1009.0
regards
Danny
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тАО09-30-2013 02:10 AM
тАО09-30-2013 02:10 AM
Re: OnLine Insight Diag 9.50.1009.0 and Online ROM Cosmetic Failure
Same issue as described above. BL 460c Gen8
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тАО10-01-2013 04:08 AM
тАО10-01-2013 04:08 AM
Re: OnLine Insight Diag 9.50.1009.0 and Online ROM Cosmetic Failure
I have the same problem as well. Come on HP. Why did you change your version numbers.
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тАО10-17-2013 02:52 PM
тАО10-17-2013 02:52 PM
Re: OnLine Insight Diag 9.50.1009.0 Cosmetic Failure
What are your versions of VCA?
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тАО10-17-2013 11:53 PM
тАО10-17-2013 11:53 PM
Re: OnLine Insight Diag 9.50.1009.0 Cosmetic Failure
Hi Jim,
I test with a DL380 G6, PSP 9.10 and HP Version Control Agent for Windows x64 version 7.1.0.3
--> Online Insight Diagnotics was on version 9.0.1.4458 --> upgrade to version 9.5.0.1009
--> latest version is 9.50.1009.0 --> same issue
latest version of VCA we use is 7.2.0.0 (PSP 9.40 /SPP 2013.09)
regards
/Danny
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тАО10-18-2013 04:57 AM
тАО10-18-2013 04:57 AM
Re: OnLine Insight Diag 9.50.1009.0 Cosmetic Failure
is it in VCA, or HPSUM?
if VCA, can you share the hw_items.xml data from c:\hp\hpsmh\data\cgi-bin\vcagent\cache folder?
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тАО10-21-2013 04:22 AM
тАО10-21-2013 04:22 AM
Re: OnLine Insight Diag 9.50.1009.0 Cosmetic Failure
In the VCA it says: InstalledVersion:9.5.0.1009.
In c:\hp\hpsmh\data\cgi-bin\vcagent\cache\hpswitem.xml it says: <InstallerVer>9.5.0.1009
But in fact Version 9.50.1009.0 is installed, as already mentioned.
Because of that the VCRM thinks thats its outdated and the SW column returned to be yellow.
All the drivers and firmware is from SPP2013.09, thus the newest.