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01-07-2015 08:16 AM
01-07-2015 08:16 AM
SIM 7.4 - problem with alerts on Physical Drive Status Change
Strange problem. I just got a new installation of SIM 7.4 up and running and I noticed that a bad disk didn't generate an email alert (like all of our other events).
I checked SNMP Trap Settings, and confirmed that the below event type was already enabled and set to Critical:
Mib Name: cpqida.mib
Trap Name: cpqDa7PhyDrvStatusChange
Event Type: (SNMP) Physical Drive Status Change (3046)
Enable Trap Handling: Yes
Category: Proliant Storage Events
Severity: Critical
We have automatic event handling activated for the "Important Events" default collection, which includes the "Proliant Storage Events" category.
But yet, I never got an email alert on this event:
(SNMP) Physical Drive Status Change (3046)
The system has been fully discovered, and other email alerts have generated on it successfully in recent weeks. HOWEVER, the above alert was categorized as a "Warning", which contradicts the severity assigned to it above. I've got to be missing something here. Anyone have an idea as to what may be wrong?
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01-08-2015 07:13 AM
01-08-2015 07:13 AM
Re: SIM 7.4 - problem with alerts on Physical Drive Status Change
smamm,
Please see this thread, it may help: http://h30499.www3.hp.com/t5/ITRC-HP-Systems-Insight-Manager/change-the-severity-of-an-event-in-HP-SIM-7-4/td-p/6680762#.VK6c63tlyYs
As a workaround for storage/"status change" events, you may want to set up a specific condition or collection to send you all non-informational events for these. Basically, without reading the thread I linked, these are special events where you cannot change the underlying severity. For example, a predictive failure may always be a warning, however it is the same event ID # used for a failure condition, which would be critical (event 3046). There are a few of these types.. another would be the status for RAID cache batteries.
A further example:
HDD failure = failure code 7, event ID 3046 - Status change for a physical drive (critical)
HDD PFA = failure code 9, event ID 3046 - Status change for a physical drive (warning)
HDD online = failure code 0, event ID 3046 - Status change for a physical drive (informational)
These are not the correct failure codes, but you get the idea here.. it's all the same event number. I am not an SNMP/MIB expert so I can't fully explain this behavior, I just know you cannot change the code behavior in SIM.
Hope this helps!