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Since upgrading to sim 7.6 i can no longer see anything in the All HP Service Events

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cesarpegado
Valued Contributor

Since upgrading to sim 7.6 i can no longer see anything in the All HP Service Events

I have insight remote support running on our HP SIM server, and since i've upgraded to version 7.6 i have now noticed that under service events, I used to select "All HP service events"  to see all the jobs which inight remote supoprt had automatically logged itseflf.

But for some reason this view brings up nothing, and i can manually look at events on a server and see calls that insight remote support has logged itself but for some reason the view in HP SIM isn't working now.

Just wondering if anyone knows why, and if thsi can be resolved.

Thanks

1 REPLY
cesarpegado
Valued Contributor
Solution

Re: Since upgrading to sim 7.6 i can no longer see anything in the All HP Service Events

I think i've found the issue, when i go to customize and select tis job i can see its looking for the following

Where - Event category - is equal to - HP ServiceEv

 

But looking at the events i've now changed this too

Where - Event category - is equal to - HP Service Events

 

This appears to have fixed my issue