System Management Homepage - You are Not Authorized to access this page

[Steve McFarlane]

Hello,

I have recently applied Service Pack 5 to Insight Manager 5. Now when i try and access our systems by clicking on the 'System Management Homepage' link, I recieve this error:

"You are not authorized to access this page."

"This page can be accessed only by using the HP Systems Insight Manager menus."


The user account that i use to access is a full administrator and the server that i'm accessing is trusted. I can access the server by clicking the "Insight foundation Agents" link.

Any solutions or further info needed, please let me know.

Regards,
Steve

[sandeep_raman]

hello steve,

check attachment,if this helps.

SRH

[Steve McFarlane]

Sandeep,

The current setting is 'Use the System Name'. I have changed this to the other 2 settings, but all have the same response (same as earlier post).

Any other suggestions would be appreciated.

Regards,
Steve

[David Libby_4]

Maybe your server certificate got "upgraded" at the same time?

[Steve McFarlane]

Thanks for your response

How do I resolve the issue?

[sandeep_raman]

http://h20000.www2.hp.com/bc/docs/support/SupportManual/c00293364/c00293364.pdf

pg 10,hope this helps.

SRH

[Steve McFarlane]

Unfortunately the certificate was already added and pass through authentication works when you click on the 'Hp Foundations Agents' link.

The link that seems to be the issue is:
https://localhost:50000/mxportal/DevicePage/LaunchLinks.jsp?toolGUID=00000000864162de00000000500000048

This is the link that returns the 'Not Authorized' message.

[Steve McFarlane]

Does anybody have any further ideas?

Cheers,
Steve

[shachar ben-david]

Hi,
I have the same problem.

Did you resolve the problem?

TIA
Shachar

[RuelAlojado]

Steve,

Please use the fully qualified domain name when browsing your HP SIM Server.

Hope this would help.