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System Management Homepage - You are Not Authorized to access this page

System Management Homepage - You are Not Authorized to access this page

Hello,

I have recently applied Service Pack 5 to Insight Manager 5. Now when i try and access our systems by clicking on the 'System Management Homepage' link, I recieve this error:

"You are not authorized to access this page."

"This page can be accessed only by using the HP Systems Insight Manager menus."


The user account that i use to access is a full administrator and the server that i'm accessing is trusted. I can access the server by clicking the "Insight foundation Agents" link.

Any solutions or further info needed, please let me know.

Regards,
Steve
13 REPLIES
sandeep_raman
Honored Contributor

Re: System Management Homepage - You are Not Authorized to access this page

hello steve,

check attachment,if this helps.

SRH

Re: System Management Homepage - You are Not Authorized to access this page

Sandeep,

The current setting is 'Use the System Name'. I have changed this to the other 2 settings, but all have the same response (same as earlier post).

Any other suggestions would be appreciated.

Regards,
Steve
David Libby_4
Regular Advisor

Re: System Management Homepage - You are Not Authorized to access this page

Maybe your server certificate got "upgraded" at the same time?

Re: System Management Homepage - You are Not Authorized to access this page

Thanks for your response

How do I resolve the issue?
sandeep_raman
Honored Contributor

Re: System Management Homepage - You are Not Authorized to access this page

Re: System Management Homepage - You are Not Authorized to access this page

Unfortunately the certificate was already added and pass through authentication works when you click on the 'Hp Foundations Agents' link.

The link that seems to be the issue is:
https://localhost:50000/mxportal/DevicePage/LaunchLinks.jsp?toolGUID=00000000864162de00000000500000048

This is the link that returns the 'Not Authorized' message.

Re: System Management Homepage - You are Not Authorized to access this page

Does anybody have any further ideas?

Cheers,
Steve
shachar ben-david
Occasional Visitor

Re: System Management Homepage - You are Not Authorized to access this page

Hi,
I have the same problem.

Did you resolve the problem?

TIA
Shachar
RuelAlojado
Frequent Advisor

Re: System Management Homepage - You are Not Authorized to access this page

Steve,

Please use the fully qualified domain name when browsing your HP SIM Server.

Hope this would help.

Re: System Management Homepage - You are Not Authorized to access this page

I'm still experiencing the same issue.

I have tried changing the setting to use the systems full DNS name for the links - but Internet Explorer complains as the link has full stops in it.

Is there anyway of changing the code so that the first menu that appears is "Tools and Link" instead of the "Identity" menu. ?

Re: System Management Homepage - You are Not Authorized to access this page

Anybody managed to resolve this ?

Thanks
Steve
Rob Buxton
Honored Contributor

Re: System Management Homepage - You are Not Authorized to access this page

Does this happen for all users of HPSIM?
Including the account HPSIm was installed under?
It's almost like the Authorizations / Tools have got messed up.
You could try removing your account from HPSIM and recreating it and rechecking that it has all of the correct tools sets.
Buerfent
Occasional Visitor

Re: System Management Homepage - You are Not Authorized to access this page

I have se same issue here in

 Systems Insight Manager 7.6.0 - Linux
     Build version:     C.07.06.00.00r76rc05

 

Regards