Upgrade System Management Homepage failing on Windows 2003 Server?

[Dominique_10]

Hello,

I am trying to upgrade the HP System Homepage with the latest version provided by HP.

Proliant DL380 G5

Server Windows Server 2003

HP System Management Homepage 7.2.5.3

After the upgrade the service will never start giving an error:

Event Type:	Error
Event Source:	Application Error
Event Category:	(100)
Event ID:	1000
Date:		8/31/2015
Time:		8:01:53 AMUser:		N/AComputer:	Server Name
Description:
Faulting application smhstart.exe, version 7.2.5.3, faulting module ntdll.dll, version 5.2.3790.5583, fault address 0x0004cca2.

What is the root cause of this issue? What could be done to resolve it?

Thanks,

Dom

[Suman_1978 · Accepted solution]

Hi,

I am not sure of the Root Cause, but you can try the following to fix the issue.

1. Stop the SMH service.

2. Kill SMH app from Task Manager.

3. Uninstall SMH.

4. Remove SMH installation folder.

5. Install SMH.

http://h20564.www2.hpe.com/hpsc/swd/public/detail?swItemId=MTX_34bcab41ac7e4db299e3f5f2f1

Thank You!
I am a HP employee
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[Dominique_10]

Hello,

Yes this is working fine for the Homepage... still checking for the VCA which is stiull failing even after uninstallation of the old VCA

Thanks,
Dom

[Andrew_Haak]

If possible reboot after the uninstall, this tends to cleanup the services registry part.

[Dominique_10]

so far uninstall everything

stop services

 renoot

install

works

thanks

dom