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Waiting for the HP Systems Insight Manager web server.

Daniel Woodhouse
Occasional Visitor

Waiting for the HP Systems Insight Manager web server.

Hi there

I have been trying to install HP SIM 6.2. The install appears to finish with no problems. I restart the server and run the program and I get this message "Waiting for the HP Systems Insight Manager web server". There does not appear to be anything logged in the event viewer. Can anyone help me as to where to start looking for the problem?

I have it running on Server 2008 R2 64-bit, SQL Express 2005. I dont know if this has any effect but I also have WSUS running on the same server.

Thanks in advance.

Daniel.

16 REPLIES
LakshmiBN
Advisor

Re: Waiting for the HP Systems Insight Manager web server.

In new browser try https://localhost:50000
City_Blue
Super Advisor

Re: Waiting for the HP Systems Insight Manager web server.

is the service starting?

i had somthing simaler when the account used for sim got locked out
Daniel Woodhouse
Occasional Visitor

Re: Waiting for the HP Systems Insight Manager web server.

I can get into it fine now thanks using the direct URL address.
LakshmiBN
Advisor

Re: Waiting for the HP Systems Insight Manager web server.

Points?
SkinnyT
Collector

Re: Waiting for the HP Systems Insight Manager web server.

I tried that link and still got nowhere. IE just say Internet Exploere cannot disaply the webpage.  Is anyone else still having this problem?

OCSupport
Occasional Visitor

Re: Waiting for the HP Systems Insight Manager web server.

yep got the same issue... mine was working them on a scheduled reboot it just stopped... nothing in the event viewer.. great product

 

PeoplesChoiceCU
Occasional Visitor

Re: Waiting for the HP Systems Insight Manager web server.

Anyone got an answer to this ?

HP SIM  (ver 7) WAS working..  now, nothing... waiting for HP Systems insightr web server.. :-(

 

jim goodman
Trusted Contributor

Re: Waiting for the HP Systems Insight Manager web server.

Typically if it was working and it isn't

 

Account lock is the usual suspect

 

When that popup comes up it is trying to access the database, if it can't access the db it'll just sit there until it times out.

 

What browser are you using?

 

CVBob
Frequent Visitor

Re: Waiting for the HP Systems Insight Manager web server.

I had a similar issue.  The HPSIM, OpenSSH and SQL Server had my account as the logon account when I installed HPSIM.  When I changed my password and when back to use HPSIM, it go the "Waiting for the HP Systems Insight Manager web server" error.  Use mxconfigrepo -c to check if DB has access.  I was getting access errors there too.  So,, I had to go back to each service and reset my password. Then, my account was embedded in the DB, so I had to run mxpassword -g to reset the password on the DB.  BTW, if you're running Win2K8, run cmd line as admin.  Also, give it about a minute to start up after you make the pw changes.

omsman
Visitor

Re: Waiting for the HP Systems Insight Manager web server.

Hi, I am having the same problem. Were you able to resolve it? how? thanks :)

Re: Waiting for the HP Systems Insight Manager web server.

When I removed proxy server from IE system insight manager page came up

Re: Waiting for the HP Systems Insight Manager web server.

Few steps I took to resolve the issue...

 

While checking the logs I found the following issues...

Windows Application

Error: 3 'HP Systems Insight Manager' 

Configuration failed to complete due to the following exception:
HP Systems Insight Manager is not properly configured, cannot continue.
Execute 'mxinitconfig -a' to configure HP Systems Insight Manager.

 

C:\Program Files\HP\Systems Insight Manager\logs\mxdomainmgr.*

22 Feb 13:16:15,672 INFO  [HPSIM_DEBUG] [Panic Logger-0] (MxLogSessionThread) Error pinging RMI service logRMI, service may still be starting 

 

Basically I was lost at this point and figured oh well... This can't do anymore damage as I was about to rebuild the entire thing, so I figured what the heck.

 

 

'End process tree' for the following within the taskmgr:

mxdomainmgr.exe

cpqsrhmo.exe

mxdtf.exe

mxinventory.exe

 

Open a CMD Prompt

Change to the following directory> C:\Program Files\HP\Systems Insight Manager\bin>

run the following command from the above directory> mxinitconfig -a

 

Of course your results may vary, but this fixed my connection to the DB and I was able to connect as I did before using the SIM desktop icon.

 

Good luck!

 

SClark14
Occasional Collector

Re: Waiting for the HP Systems Insight Manager web server.

I tired all the steps above and still getting this same error.  It only comes after a reboot of the server during our monthly patch installs. 

Andrew_Haak
Honored Contributor

Re: Waiting for the HP Systems Insight Manager web server.

Hello,

 

So when you reboot your SIM server it takes a long time to be online ? Or does it not come back at all?

 

Kind regards,

 

Andrew

Kind regards,

Andrew

Re: Waiting for the HP Systems Insight Manager web server.

Thanks!  Stopping those tasks before doing the "mxinitconfig -a" did the trick!

Pizza_Nudel
Occasional Visitor

Re: Waiting for the HP Systems Insight Manager web server.

Spoiler
thank you for this exelent hint, it fixed my issue in HP SIM 7.5