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Warranty report SIM 7.4 + Insight remote supprt

VolkerGEA
Occasional Visitor

Warranty report SIM 7.4 + Insight remote supprt

Hi,

 

I have HP SIM + nsight remote support in place. The IRS SIM connector is working fine. When I add a system to SIm it will pop up in IRS and teh warranty check is ok.

 

But where can I see the warranty info in HP SIM?

The warranty reports in SIM are empty and nothing about warranty on the nodes.

 

Is the SIM connector a one way ticket? So alle warranty informations are only viewable in IRS?

 

Volker

 

 

1 REPLY
Brad Cunningham
Trusted Contributor

Re: Warranty report SIM 7.4 + Insight remote supprt

The warranty icon in SIM was tied to the Remote Support Advanced solution which for the most part has been retired. To get your contract reports you now need to log into Insight Online through the HPSC.

 

You must first register the Insight Remote Support using your passport which will propagate your devices to Insight Online.

 

This guide should help you out.

 

http://h20564.www2.hp.com/hpsc/doc/public/display?docId=c03178991

 

 

Please make sure you register the Insight Remote Support Client so the systems will be visable in Insight Online first.

 

To register the Insight Remote Support client go to  Administrator Settings>HP Insight Online