Error 1040: No devices specified or all devices are now offline

[Jimmy Desbiens]

Hi,

One of our Customer use HP Data Protector Express 4.00 SP1 to make backup on an internal tape drive (HP DAT 160 SAS) and everything is setup on a HP Z400 Workstation (Windows 7 Pro 32bits). Tape drive is connected to a LSI-SAS PCI-E controller from HP (SAS3442E-HP).

They face some issue with backup it's like Windows stop seeing the tape drive. Backup can work one day and then next day it's finish with this error:

Error 1040: No devices specified or all devices are now offline

and all subsequent backup will fail with the same error and if I go to device manager I can see the controller but not the tape drive. I only reboot the computer and the tape drive reappear in the device manager and Backup can work again but we face this issue many time.

When I can't see tape drive in device manager I tried to click on detect new device but that don't do anything and if I go in the event viewer I get these two events:

Nom du journal :System

Source :       LSI_SAS

Date :         09/06/11 08:26:57

ID de l’événement :11

Catégorie de la tâche :Aucun

Niveau :       Erreur

Mots clés :    Classique

Utilisateur :  N/A

Ordinateur :   Coordonatrice

Description :

Le pilote a détecté une erreur du contrôleur sur \Device\RaidPort0.

XML de l’événement :

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="LSI_SAS" />

    <EventID Qualifiers="49156">11</EventID>

    <Level>2</Level>

    <Task>0</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2011-06-09T12:26:57.687300500Z" />

    <EventRecordID>44534</EventRecordID>

    <Channel>System</Channel>

    <Computer>Coordonatrice</Computer>

    <Security />

  </System>

  <EventData>

    <Data>\Device\RaidPort0</Data>

    <Binary>0F00180001000000000000000B0004C00000143100000000000000000000000000000000000000000000000000000000000000000B0004C00000000000000000</Binary>

  </EventData>

</Event>

Nom du journal :System

Source :       LSI_SAS

Date :         09/06/11 08:26:53

ID de l’événement :129

Catégorie de la tâche :Aucun

Niveau :       Avertissement

Mots clés :    Classique

Utilisateur :  N/A

Ordinateur :   Coordonatrice

Description :

Une réinitialisation au périphérique, \Device\RaidPort0, a été émise.

XML de l’événement :

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="LSI_SAS" />

    <EventID Qualifiers="32772">129</EventID>

    <Level>3</Level>

    <Task>0</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2011-06-09T12:26:53.412893000Z" />

    <EventRecordID>44533</EventRecordID>

    <Channel>System</Channel>

    <Computer>Coordonatrice</Computer>

    <Security />

  </System>

  <EventData>

    <Data>\Device\RaidPort0</Data>

    <Binary>0F001800010000000000000081000480040000000000000000000000000000000000000000000000000000000000000000040000810004800000000000000000</Binary>

  </EventData>

</Event>

The driver and the firmware of the Tape Drive are already up to date.

 The Tape Drive and SAS controller have been changed but we are still facing this issue.

 Did Somebody already face the same issue or have an idea why Windows stop seing the Tape Drive and what can I do?

  Thanks!

Jimmy Desbiens

[Syedfurquan]

Hi Everybody,

I am facing an issue in Data Protector Express.

We have data protector 3.5 single server edition and in the device it is showing offline. Can anybody help me out how to make it online.

Its very urgent.

[Jimmy Desbiens]

Hi,

Finally In our case the problem was the tape drive again.

They change it again and now everything is OK.

Good Lock!

Jim