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08-25-2010 07:56 AM
08-25-2010 07:56 AM
HP MSL5000 tape library goes offline when inactive
Hello,
My client has a HP MSL5000 library with Data Protector 6.11. Backup works fine...when the library is online. After about 1 hour of inactivity the library goes offline. I have to manualy touch once the front-pannel and then reboot the server before the tape-library and the Ultrium-tape drive are visible to W2K2003 R2 SP2.
I have:
- upgraded the firmware of both the librairy and the tape-drive
- updated the storpro miniport for Windows 2003 (http://support.microsoft.com/kb/943295)
- checked the two parameters on the control pannel of the library :
- Library Remains Offline After Power-up Initialization
- Auto Power-Up An Installed Drive After Timeout
If you have any ideas, it would be great!
Thanks.
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08-30-2010 01:01 PM
08-30-2010 01:01 PM
Re: HP MSL5000 tape library goes offline when inactive
The MSL5000 need to have the touchscreen touched once to power up.
you can collect the support ticket and see if you have a high number of power cycle, or attach it here for review
If everything is under control, you are going too slow (Mario Andretti)