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04-05-2013 01:13 AM - edited 04-05-2013 01:15 AM
04-05-2013 01:13 AM - edited 04-05-2013 01:15 AM
Hi Frds,
Last one week i had a problem with my tape library, the problem is when I try to run the inventory Library goes to offline mode and log shows the error code “F4 91”.
Sometimes I restart the all the services in the Symantec Backup exec software I get the Library Online mode, but when I change the tape cartridges again Library goes to offline mode.
I try the wellness Test and Diagnose Test both are passed.
HP Library and Drive firmware also updated.
While run the New Inventory Library Indicate Error, log shows “F4 91” and Symantec shows Error msg E00005.
Kindly help me to short out this issue ASAP.
""Sorry my poor English""
Advance thanks to my frds.
Regards,
Ramachandran U
Solved! Go to Solution.
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04-05-2013 02:14 AM
04-05-2013 02:14 AM
SolutionThis looks like the robot has a problem while loading a tape into the drive.
You should contact HP support, maybe your library needs to be replaced.
Is it always the same tape? Try another tape first.
Hope this helps!
Regards
Torsten.
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04-08-2013 04:45 AM
04-08-2013 04:45 AM
Re: HP Tape Library MSL2024 Error F4 91
I tried 4 different set of tapes all the sets having the same issue. Wh?error.
I run the wellness test it shows no error.
Is there any other options to conform problem is tapelibrary?
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04-08-2013 04:59 AM
04-08-2013 04:59 AM
Re: HP Tape Library MSL2024 Error F4 91
Hope this helps!
Regards
Torsten.
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those who understand binary, and those who don't.
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04-08-2013 06:29 AM
04-08-2013 06:29 AM
Re: HP Tape Library MSL2024 Error F4 91
In this library having single drive Only
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04-08-2013 08:42 AM
04-08-2013 08:42 AM
Re: HP Tape Library MSL2024 Error F4 91
You could try to use LTT http://www.hp.com/support/tapetools if you can pull a support ticket of the library and drive. Then run an assessment test with LTT and pull the ticket again.
Consider to open a support case at HP. They want to have these tickets too.
Hope this helps!
Regards
Torsten.
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those who understand binary, and those who don't.
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