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тАО10-21-2002 01:30 PM
тАО10-21-2002 01:30 PM
Re: HP response - Colorados and XP
On Sept 19, you reported that there was progress in fixing the external device issue. We haven't heard from you in a while, is there anything new to report?
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тАО10-28-2002 05:20 AM
тАО10-28-2002 05:20 AM
Re: HP response - Colorados and XP
The problem in http://forums.itrc.hp.com/cm/QuestionAnswer/1,,0xe59a93e260b0d611abdb0090277a778c,00.html (HP T20i - Tape Recognition Problem) where HP SureStore tape drives are recognised by Windows 2000 but tapes in the drive are not, look a lot like the problems described here. Would the workaround in http://support.microsoft.com/default.aspx?scid=KB;EN-US;Q269600& work on Colorados too? Worth a try?
L8r, Henk
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тАО10-29-2002 03:02 PM
тАО10-29-2002 03:02 PM
Re: HP response - Colorados and XP
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тАО10-29-2002 03:57 PM
тАО10-29-2002 03:57 PM
Re: HP response - Colorados and XP
Come on John, if we are <
This is not good.
I affect the purchase of hardware by many corporations. If this is treated by ignoring us, then it will not just affect my willingness to recommend HP Tapes, but ANY HP product... printers, scanners, cameras, tape, the gammet.
-Ric
<
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тАО10-30-2002 05:13 AM
тАО10-30-2002 05:13 AM
Re: HP response - Colorados and XP
I've been waiting MONTHS to make a decision about PC backups. We've recently acquired a number of WIN XP machines, and now have no way to perform back ups, since our external Colorado 5GB doesn't work with them. It's getting critical that I do something!
If the fix is "just around the corner", I can wait a bit more. If not, however, I need to know that so I can buy another back up solution.
-dll
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тАО10-30-2002 05:20 AM
тАО10-30-2002 05:20 AM
Re: HP response - Colorados and XP
With all the cuts that HP/Compaq has gone through since the merger, perhaps he has moved on too.
His last post was 9/19. Sometimes, no response has to be interpreted in the negative. If I were you guys, I'd consider moving on. Backup solutions are too important to hold off this long without resolution.
This is not the only company where cutbacks have resulted in poor service response. But, in all fairness to John and others, if indeed he is still around, these forums were not intended to be a service venue, but a means for customers like us to share information. (and vent!)
Anyway, my 2 cents.
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тАО10-30-2002 10:13 AM
тАО10-30-2002 10:13 AM
Re: HP response - Colorados and XP
The real crunch is the hundreds of dollars I have invested in tape media that seem headed for the dust bin.
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тАО10-30-2002 11:49 AM
тАО10-30-2002 11:49 AM
Re: HP response - Colorados and XP
I'd abandon the physical drive, but I have an emense investment is that media that cannot be detected.
This may be a technical forum... but when technological solutions fail to be made available, we need a brute force solution- a tape unit replacement.
-Ric
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тАО10-30-2002 10:59 PM
тАО10-30-2002 10:59 PM
Re: HP response - Colorados and XP
The same goes for my HP Photosmart printer (first model) that is also still left unsupported.
I know need to install dual boot installations to be able to use all my hardware... not a very elegant solution, but it works....
:-(
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тАО10-30-2002 11:54 PM
тАО10-30-2002 11:54 PM
Re: HP response - Colorados and XP
Sorry I haven't responded recently here (or done much on the forums at all for ages) there has been a bit of re-organisation here. That means I'll be moving away to something else shortly.
However, I want to try and get this problem resolved before I do so.
We are, as I write, still looking at this issue.
I may need to gather some more information on systems that can't make these drives work.
Some of you I have already spoken to in the past, but if anyone else wants to volunteer a bit of their time to exchange some email with me then post your address here.
HP isn't asking you to solve our problems but if you help then we can hopefully get to a solution faster.
cheers
John