Tape Backup (Small and Medium Business)
cancel
Showing results for 
Search instead for 
Did you mean: 

what to do after getting case number

Jiadong Zhu
Occasional Visitor

what to do after getting case number

I had got the case number for my tape drive, LTO Ultrium 460 internal. I had sent test reports. Someone called me at this stage of the case before. but nobody called me yet this time. what should I do? Should I make a phone call? if yes, what is the phone number? I remember there is an 1-800 number with which I can input my case number when I make phone call.
thanks