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1/8 U460 Autoloader, ESX 3.5.0, CA Arcserve12

Davide Depaoli_3
Valued Contributor

1/8 U460 Autoloader, ESX 3.5.0, CA Arcserve12

Hello,
my customer has the following environment:

HP Proliant DL380G5
ESX 3.5.0 U3
1/8 LTO2 Autoloader
CA Arcserve 12
Backup VM is Windows 2003 std R2
and is not able to manage autolo
ader from Arcserve.

Windows see the drivers as:
Medium Changers: HP LTO Tape Autoloader
Tape Drives: HP Ultrium 2 drive

From Arcserve point of view:
the device is seen as Thinstor
Slot scan and basic operations are working

backup job starts, mount the tape, write a little bit and abort with following errors:

Backup Operation Failed.[ERRORS & WARNINGS]07/05/2009 17.22.49 E8013 Library Power on reset [Device:3][HP ThinStor AutoLdr]

Backup Operation Failed.[ERRORS & WARNINGS]07/05/2009 17.22.36 E3719 Unable to write to media. (MEDIA=5/07/09 2:45 PM [S/N: ], EC=Hardware Error)07/05/2009 17.22.37 E3712 Unable to close session. (EC=Hardware Error)

Anyone may help you ?

thanks in advance
regards
Davide
2 REPLIES

Re: 1/8 U460 Autoloader, ESX 3.5.0, CA Arcserve12

Hello Dave,

have you found any solution?
I have a similar problem:

Arcserver 12, Widnows 2003 SP2, HP 1/8 Autoloader.
Backup is starting, formatting Media and then after writing some data error
E3712 and E3719.

We have a ATTO-SCSI-Card from HP.

Thank you

Regards

Marc
Olivier Durand
Occasional Contributor

Re: 1/8 U460 Autoloader, ESX 3.5.0, CA Arcserve12

Hi all

I have know this issue with CA BAB 12 ad ESX.
We hare resolved this case with upgrading esx to 3.5 update 4 and make one LSI controller to pilot tape drive.

Olivier