Storage Boards Cleanup
To make it easier to find information about HPE Storage products and solutions, we are doing spring cleaning. This includes consolidation of some older boards, and a simpler structure that more accurately reflects how people use HPE Storage.
Tape Libraries and Drives
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Autoloader is offline in ca arcserve

Occasional Contributor

Autoloader is offline in ca arcserve

msl 6000 is offline in ca arcserve (device)
restart server and Autoloader
but Autoloader is offline ?!?
Thanks you for any information on this subject.
Trusted Contributor

Re: Autoloader is offline in ca arcserve


There could be many reasons the library to show offline in backup application ::

1. Verify if there is any error on the front panel when the library is shown offline in Arcserve.
2. Ensure there is no other application on the backup server that is running simultaneously with the Arcserve ( this will result in I/O conflict).
3. Install and run Drive assessment test using Library and Tape Tools ( ).
4. Ensure you are running the latest Tape device drivers.
5. Attach a support ticket for further analysis.
Note :: Stop the Arcserve services and only then launch the Library and tape tools.