Backup over SAN

[Lyndon Frei]

Hi

I'm desperately trying to get my SAN setup to run with BrightStor ARCserve v9 to run.

My all Compaq Setup looks like this:
ProLiant ML370 G2
64bit/66MHz FC HBA
FC SAN Switch 16-EL
NSR m2402
4 SDLT 110/220 TapeDrives in a 5U Array

Win2k and ARCserve see the tape drives and can format the mounted media. But as soon as I start a backup ARCserve reports a media disconnect and a controller failure or hardware error.

Now the rest of the SAN with RA4100 storage works just fine. I think the troublemaker is the storage router. Not sure if it's configured correctly, actually works quite automatic.

But I noticed that the 4 tape drive get the same TargetID within Win2k. Can that work?
As when connected directly to the server over SCSI they all get e separate TargetID and backup works flawlessly.

Anybody got this setup to run?!?

TIA

[Glenn Weavind_1]

Lyndon: I'm worried that no-one seems to have answered your query. The HP guys are normally lightning fast. You've got the SAN option installed, and in Arcserve Device Manager you can see the 4 tape drives (they'll have the same SCSI id, but different LUNs)?
If so, and formatting and erasing is fine, then yes, I'd bee looking at the data router/fibre/SCSI bridge, firmware and settings. What firmware do you have in the NSR? This setup normally works fine with BAB9.

[Glenn Weavind_1]

Lyndon: I'm worried that no-one seems to have answered your query. The HP guys are normally lightning fast. You've got the SAN option installed, and in Arcserve Device Manager you can see the 4 tape drives (they'll have the same SCSI id, but different LUNs)?
If so, and formatting and erasing is fine, then yes, I'd bee looking at the data router/fibre/SCSI bridge, firmware and settings. What firmware do you have in the NSR? This setup normally works fine with BAB9.

[Glenn Weavind_1]

Lyndon: I'm worried that no-one seems to have answered your query. The HP guys are normally lightning fast. You've got the SAN option installed, and in Arcserve Device Manager you can see the 4 tape drives (they'll have the same SCSI id, but different LUNs)?
If so, and formatting and erasing is fine, then yes, I'd be looking at the data router/fibre/SCSI bridge, firmware and settings. What firmware do you have in the NSR? This setup normally works fine with BAB9.

[Glenn Weavind_1]

Lyndon: I'm concerned that no-one seems to have answered your plea - the HP guys are normally lightning fast.
What you have should work fine: with the SAN option installed, BAB Device Manager will show four drives, with the same SCSI ids, but different LUNs. If you can format/erase but not backup to the drives, I'd be looking at the NSR: check firmware, settings etc.
Worth checking through the certified device list on support.ca.com for supported firmware/drivers on your HBAs, NSR and tape drives. There has been an append issue with a revision of f/w for the SDLT1 drive, fixed by a later firmware revision.

[Steve W]

From the little I know of this subject, I know that backup switch port zones need to be separately set up from regular zones, but you'd probably get a more erudite response if you posted this question in the SAN forum.

[dentistcorn]

To the best of my knowledge, the 64/66 HBA you have (the one for the RA4100) is not supported for swicthes, only HUBs.

[OngHL]

My advice is to get hold of the following Storageworks Enterprise Backup Solution PDF file ftp://ftp.compaq.com/pub/products/storageworks/ebs/342250e1.pdf especially page 34 onwards.

Verify if your environment is in the supportability matrix in SAN & CA ArcServe.
http://h18004.www1.hp.com/products/storageworks/san/documentation.html
http://esupport.ca.com/index.html?/public/storage/ascdls.asp
ftp://ftp.compaq.com/pub/products/storageworks/techdoc/san/AV-RNZEM-TE.pdf

I don't think NSR is the culprit here but more of the fact that the Compaq 64bit HBA itself may not be in supported list if you want to do a SAN backup.

Regards,...OHL.