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тАО07-22-2003 12:54 AM
тАО07-22-2003 12:54 AM
C1553a (8X6 Autoloader) 9608 Firmware 'Wrong Personality'
The drive reads (and restores) tapes fine, but gives a CRC error ''clean me' when attempting to write *anything*. The tape drive used to backup a Sun box fine, the problems started after we moved the unit to Win2K using Backup Exec 8.5. Very strange.
I have looked at the SCSI controller (ensured that it is talking narrow), updated the autoloader drivers - so I'm thinking either there is a config issue with the drive, or I just need to update this firmware.
I downloaded the file 'LTT_C1553A_9608.frm' however, LTT will not alow me to use this, as it says the file has the wrong 'Personality'
Any ideas anyone?
Cheers,
Jeff
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тАО07-22-2003 01:03 AM
тАО07-22-2003 01:03 AM
Re: C1553a (8X6 Autoloader) 9608 Firmware 'Wrong Personality'
please generate support ticket for autoloader, zip it and attach to your next reply.
Also please post which SCSI controller is used (and if bios at the latest) and if termination is correct
Eugeny
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тАО07-22-2003 01:13 AM
тАО07-22-2003 01:13 AM
Re: C1553a (8X6 Autoloader) 9608 Firmware 'Wrong Personality'
I'd actually not really understood this 'ticket' system - I assumed it was just something to do with contacting HP support if you had a contract... lots of useful stuff here. Guess I should have read the manual there.
I just noticed a few things (drive compression is off - is this correct?) - also something very strange - there is something about 'config code 0 by He' DDS1 first generation.
Could it be that this drive is set up as a DDS1 - which is why it's not writing to DDS2 tapes?!!!?
Hmm... also lots of errors in the Mech error counters.... uh oh.
Hope you can help..
Jeff
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тАО07-22-2003 01:57 AM
тАО07-22-2003 01:57 AM
Re: C1553a (8X6 Autoloader) 9608 Firmware 'Wrong Personality'
Could it be drive especially set up in DDS1 mode at factory for Sun box?
Eugeny
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тАО07-22-2003 02:05 AM
тАО07-22-2003 02:05 AM
Re: C1553a (8X6 Autoloader) 9608 Firmware 'Wrong Personality'
There is a 'config' code when you boot the drive up - my server is online right now, so I can't get my code.
Do you know what this code should be for the correct setup?
Is there a way to 'reboot' the drive when the server is on?
Thanks,
Jeff
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тАО07-22-2003 02:16 AM
тАО07-22-2003 02:16 AM
Re: C1553a (8X6 Autoloader) 9608 Firmware 'Wrong Personality'
What you can try to do is to get into the box and check how these switches are connected to the autoloader. Try disconnecting everything from the drive and connecting to the drive directly
Eugeny
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тАО07-22-2003 03:31 AM
тАО07-22-2003 03:31 AM
Re: C1553a (8X6 Autoloader) 9608 Firmware 'Wrong Personality'
http://www.osemidlands.co.uk/support/insight/insight/manuals/pdf/15969431.pdf
Which seemed to indicte that the options switch back on the autoloader (1-4) by default should all be ON.
This changed the config mode at boot up from FB7 to FBF.
However, this did not fix the problem. And the device is still reporting as DDS 1 in LTT.
I'm noticing some strange issues with backup exec. namely that after a cleaning job, exec still reports 'loading media' even after 5 minutes after the job has finished.
My last role of the dice before I think about breaking into the box is to change the SCSI controller. I am currently using a 2940UW - motherboard based controller. I'm going to try something a bit more basic as I suspect there could be some issues with signalling here...
Will update on progress...
Cheers,
Jeff
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тАО07-22-2003 05:57 AM
тАО07-22-2003 05:57 AM
Re: C1553a (8X6 Autoloader) 9608 Firmware 'Wrong Personality'
the meaning of this setting is 'Auto-stack','Auto-eject','Lun 0 drive inquiry' all disabled and 'Allow resequencing' and 'Lun 1 magazine ready' enabled
hope this helps
malvin
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тАО08-01-2003 01:18 AM
тАО08-01-2003 01:18 AM
Re: C1553a (8X6 Autoloader) 9608 Firmware 'Wrong Personality'
Still having this problem with 'wrong personality' firmware for my 1553a autoloader.
As the device was sitting on my desk today, I just noticed that it actually has a 'made for IBM sticker on the underside on the autoloader. So what's the deal with this? It looks exactly the same as an HP 1553a, and even has this model number on it, and is recognised as this in LTT... but it's an IBM.
Is there anyway I can completely wipe the firmware on this drive, and upload a new HP one... without toasting the drive?
Kind regards,
Jeff
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тАО10-09-2003 06:55 AM
тАО10-09-2003 06:55 AM