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тАО08-14-2005 07:04 PM
тАО08-14-2005 07:04 PM
CPQKGPSA Error EventID: 15 ltotape error EventID: 11
DL360 G2 (we have just updated to Windows 2003 Standard Edition from Windows 2000 Server ) server, SAN environment (Compaq SAN switch 16, Compaq Modular Data Router), and StorageTekL40 (with 3 Seagate LTO1 tape drives (drive#2, drive#3, drive#4). The backup server is using FC HBA adapter to access the StorageTekL40 library. Networker 7.1.3 is used as the backup software.
After upgrading to Windows 2003 STD, we experienced the errors below, and some times tapes were stacked in the drive, and we could not unmount the tape from the drive using the backup software (Networker commands). In this case, what we could do is open the StorageTekL40 and manually pull out the tape of the drive.
Rebooting all the systems (tape libray, the backup server, MDR) could recover the backup system a little bit. But after 1 or 2 days, we would experience the same errors again.
Anybody expereinced similar errors?
Any clues or solutions will be appreciated.
Many thanks,
---
Errors in the System event viewer:
1. Date: 2005/08/15
Time: 10:36
Type: Error
User: N/A
Computer: Tokyobak1
Source: CPQKGPSA
Category: None
EventID: 15
Description:
The device, \Device\Scsi\CPQKGPSA1, is not
ready for access yet.
---
2. Date: 2005/08/15
Time: 10:35
Type: Error
User: N/A
Computer: Tokyobak1
Source: ltotape
Category: None
EventID: 11
Description:
The driver detected a controller error on
\Device\Tape4.
---
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тАО08-14-2005 07:46 PM
тАО08-14-2005 07:46 PM
Re: CPQKGPSA Error EventID: 15 ltotape error EventID: 11
Suggeat following:
1. Download latest driver for the Library for Windows 2003 and update the driver
2. Check Backup software compatibilty for Win 2000 & Win 2003
3. You may need to apply latest Service Pack and pathes for the backup software
Regards
Mahesh
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тАО08-22-2005 08:26 PM
тАО08-22-2005 08:26 PM
Re: CPQKGPSA Error EventID: 15 ltotape error EventID: 11
how did this end up ? Did you solved the problem ? I'm having the same errors.
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тАО08-22-2005 11:54 PM
тАО08-22-2005 11:54 PM
Re: CPQKGPSA Error EventID: 15 ltotape error EventID: 11
I just tried to update the seagate tape device drivers. But, I still got similar errors.
I am currently using DS-KGPSA-CY (Emulex LP8000 series) as the FC HBA card with
"Driver Provider: Compaq Driver Date: 2003/05/13 Driver Version: 5.4.82.16" as the driver. I tried to update the driver to a newer one but failed since newer drivers don't support EMA arrays (HSG controllers),
which are also in our SAN environment.
My next step is trying to use another FC HBA card.
By the way, I came across the following article at Microsoft KB:
http://support.microsoft.com/default.aspx?scid=kb;en-us;895573
It gives same EventIDs (EventID 15 & 11).
But, I am not sure if this has something to do with the issues we have.
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тАО08-31-2005 08:05 AM
тАО08-31-2005 08:05 AM
Re: CPQKGPSA Error EventID: 15 ltotape error EventID: 11
http://support.microsoft.com/default.aspx?scid=kb;EN-US;842411
marino
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тАО08-31-2005 08:07 AM
тАО08-31-2005 08:07 AM
Re: CPQKGPSA Error EventID: 15 ltotape error EventID: 11
be sure in the registery for the KGPSA you have the following keys: Topology=1 and resetTPRLO=2
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тАО08-31-2005 09:11 AM
тАО08-31-2005 09:11 AM
Re: CPQKGPSA Error EventID: 15 ltotape error EventID: 11
You have a quite recent Windows driver for that board, but some version of driver need a minimum firmware release.
Claudio
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тАО08-31-2005 01:15 PM
тАО08-31-2005 01:15 PM
Re: CPQKGPSA Error EventID: 15 ltotape error EventID: 11
You may also be able to find if another piece of software has grabbed these devices using http://www.sysinternals.com/Utilities/Handle.html
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тАО12-15-2005 05:29 AM
тАО12-15-2005 05:29 AM