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Can't Access Magazine in MSL6030 under DP5.1

Can't Access Magazine in MSL6030 under DP5.1

We have one MSL6030 tape library with two Ultrium-2 tape drives. We are using Data Protector 5.1 under MSWindows 2003. Everything was working fine for two months. Recently, we can't access the magazines or the mail slot through the LCD panel and it gives the following error message
" Host, via a SCSI Prevent/Allow command, is preventing Magazine access "
Sometimes, by power the library off and on again, we can access the magazine for one time, then the problem starts again.
Could any one help us with this problem?
3 REPLIES
Claudio Ruzza_1
Valued Contributor

Re: Can't Access Magazine in MSL6030 under DP5.1


On the front panel of the library, press the "Menu" button of the touch screen.
Another page appears. Press the button "SCSI" in the column named "Edit Options"
Look for the parameter named "Mail Slot Access" and set it to â Prevent Allowâ Command Ignored"

That should fix your problem.

Let us know
C

Re: Can't Access Magazine in MSL6030 under DP5.1

Thank you Claudia,
Actually I have already done this from the begining, and it solved the problem for the mail slot, but not for the magazines.
I didn't mention this point because I think that this is some temporary work around until I can solve the real problem completely, as the library setup was the sam as before while there was no problem.
Claudio Ruzza_1
Valued Contributor

Re: Can't Access Magazine in MSL6030 under DP5.1

Have you stopped Removable Storage service?