Tape Libraries and Drives
cancel
Showing results for 
Search instead for 
Did you mean: 

Can't eject magazine

bob lin_1
Occasional Advisor

Can't eject magazine

We have a 8 Cassette Autoloader in win 2000 server running Backup Exec. We can't eject the magazine from Backup Exec or power off the server. We also tried to power off the autoloader and on, we always get "Cassette Stuck ResetReq" error. Any suggestions?

 

P.S. This thread has been moved from  Disk to Tape Libraries and Drives. -HP Forum Moderator

2 REPLIES

Re: Can't eject magazine

Which autoloader is it? I have had 6 tape c1553 units which didn't get the tape cartridge back in the magazine when someone turned the unit off during the eject reload cycle. The tape wedges the turntable and is a bear to get out. you have to open the door and slide the tape into the open mag slot so it will rotate. Please advise model.
Elliot
Don't fix what ain't broke!
phat tran_1
Occasional Advisor

Re: Can't eject magazine

I also have the TSL9000 (DSS3 8 Cassette Autoloader) with the same problem , the cassette stuck in drive.
with message ResetReq .
Please advise how to remove the stuck tape.