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Re: Cannot download Driver Autoloader 1/8 G2

 
Torsten.
Acclaimed Contributor

Re: Cannot download Driver Autoloader 1/8 G2

The P242 should be ok, the installer says "no enabled drives" - so I would connect to the webpage of the loader and check the status of the drive.


Hope this helps!
Regards
Torsten.

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Hafedh
Advisor

Re: Cannot download Driver Autoloader 1/8 G2

hello,

Everything is OK, you see in the attached file the status of the Tape Drive

Torsten.
Acclaimed Contributor

Re: Cannot download Driver Autoloader 1/8 G2

I would now check if the windows device manager can see the devices (as unknown?), extract the driver bundle and install the drivers manually (update driver from device manager).


Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

__________________________________________________
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Hafedh
Advisor

Re: Cannot download Driver Autoloader 1/8 G2

Hello Torsten,

The priblem is in Device Manager where i can see that the Driver is not installed, so finally i have just to install the right driver for the drive tape and not for the Autoloader.
Can you please help me finding this driver ?
You can see the warning in the attached Screen and thanks a lot.

Reagrds,

Guiga

Torsten.
Acclaimed Contributor

Re: Cannot download Driver Autoloader 1/8 G2

if you select properties now, what is the status?

I would uninstall the driver from the menu (right click) and install again (manually, update driver, search local disk and point to the directory where is extracted files are).


Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

__________________________________________________
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Hafedh
Advisor

Re: Cannot download Driver Autoloader 1/8 G2

Hello,

So for the first one, i have selected the properties, it's in attached file AAA.
After this i have desinstalled the two missing drives from divice manager, rescan all, i have obtained two entries withoun error that you can see in attached file BBB.
When i righ click, properties, update and chose the extracted file that you have shared with me, it's shows that the drive is up to date.
In figure BBB, i have to install driver or no at this state ?

thanks

Torsten.
Acclaimed Contributor

Re: Cannot download Driver Autoloader 1/8 G2

it looks good in BBB now. is the backup soft working now?

Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

__________________________________________________
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If you feel this was helpful please click the KUDOS! thumb below!   
Hafedh
Advisor

Re: Cannot download Driver Autoloader 1/8 G2

Hello,

No i have the same problem when i lauch a cleaning job via veeam B&R interface:

It's the same message: HP 1/8 G2 Autoloader does not contain any enbaled tape drives (Attached File CCC) .

Thanks

Guiga

Torsten.
Acclaimed Contributor

Re: Cannot download Driver Autoloader 1/8 G2

Please install this tool, select the drives and loader and create a support ticket, then attach it.

 

http://h20566.www2.hpe.com/hpsc/swd/public/readIndex?sp4ts.oid=406731&ac.admitted=1411446034954.876444892.199480143&lang=en&cc=us

 

Example:

LTT.png


Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

__________________________________________________
No support by private messages. Please ask the forum!

If you feel this was helpful please click the KUDOS! thumb below!   
Hafedh
Advisor

Re: Cannot download Driver Autoloader 1/8 G2

Hello,

This is the link to download the file:

https://1drv.ms/u/s!AlW9prChn6X2hBp483Jt1EgRAlFR

 

Thanks a lot Mr Torsten

Best regards,

Guiga