Cannot download Driver Autoloader 1/8 G2

[Torsten.]

This is a bit strange:

HBA Model: Smart Array P212 Controller

Devices Connected: 0

...

Host Bus Adapter 'HpCISSs2 SCSI Adapter' at Address '3/7.255.0'

Tape 'HP Ultrium 6-SCSI' at Address '3/7.1.0'

Media_Changer 'HP 1x8 G2 AUTOLDR' at Address '3/7.1.1'

What firmware version does the P212 have?

[Hafedh]

Hello,

The version is 6.20  (Attached File)

Best regards,

Guiga

[Hafedh]

Hello,

I have updated the version to 6.28 (Date: 28/10/2013)

Best regards,

Guiga

[Torsten.]

Consider to update the driver

http://h20565.www2.hpe.com/hpsc/swd/public/detail?sp4ts.oid=3890398&swItemId=MTX_0fd4dfeb438a4358a34bfffd39&swEnvOid=4064#tab-history

and the firmware (6.64)

http://h20565.www2.hpe.com/hpsc/swd/public/detail?sp4ts.oid=3890398&swItemId=MTX_d8c54fe214684cf0b6e68f8f44&swEnvOid=4064

You updated the driver already, not the firmware.

[Hafedh]

Hello trosten,

I have downloaded and inatll the 2 drivers, restart the servers.
Th eproblem is the same.

Best regards,

Guiga

[Torsten.]

Could you do a scrennshot of device manager using the option "by connection" with the loader visible?

What kind of cable is between server and loader - any partno. visible?

I assume you use a 1-to-4 fanout cable to connect the loader and the other drive. You should have a 1-to-1 SAS cable delivered with the loader - just try this cable.

For your reference here are the quickspec of the lib:

https://www.hpe.com/h20195/v2/getpdf.aspx/c04123291.pdf?ver=48

[Hafedh]

Hello,

In attached file the view of device manager.

I used this type of cable between the server and the Autoloader: http://www.allwaytech.com/catalog/images/large/021617_SAS-CX4-SFF8470-L20.jpg

Best regards,

Guiga

[Torsten.]

Inside the loader is the LTO-6, but where is the LTO-5?

Somehow I doubt the loader is connected to the P212, but to a different controller?

Is there any other SAS controller installed in the server?

This is a P212 - single external connector:

http://product-images.www8-hp.com/digmedialib/prodimg/lowres/c02175333.png

EDIT:

Is the LTO-5 internal in your server?

Just try to disconnect it and test.

[Hafedh]

Hello,

Exactly, i have an other loader connected to the mother board, it's HP Ultruim 3000 LTO5.
The HP autloader is LTO6

so i have to disconnect the other one 5HP Ultruim 3000 LTO 5 ? from what interface ? Device Manager ?

Thanks

Guiga

[Torsten.]

Just for testing - open the server (shutdown first) and disconnect the SAS cable to the LTO-5 from the controller.

If this doesn't help - it could be a problem with your backup software. From all the connection/driver/firmware view it looks ok and doesn't show an issue. According to LTT the system "knows" the LTO-6 belongs to the autoloader.

You can use LTT and perform an assessment test with the LTO-6. If this works, all the hardware is OK.