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Cannot eject Cleaning cartridge

Samnang Sao
Occasional Visitor

Cannot eject Cleaning cartridge

Hi,

I insert the HP cleaning cartridge inside the DAT24i and cannot eject the cartridge. I run the HP StorgeWork Tape and Tools, it say that there is no cartridge in the tape drive.

How can I eject the cleaning cartirdge from the tape?

SF
2 REPLIES
Michael Schulte zur Sur
Honored Contributor

Re: Cannot eject Cleaning cartridge

Hi,

a cleaning tape should be ejected automatically. If it does not, you probably have a mechanincal problem. If it is external, switch it off and on. If it still does not come out after a longer pressing on the eject button, call HP.

greetings,

Michael
Christopher Rupnik
Valued Contributor

Re: Cannot eject Cleaning cartridge

Try holding down the eject button for longer than 40 seconds. That will trigger the "emergency" or last hope eject. You will most likely require service on the unit, however.