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тАО01-12-2004 05:55 AM
тАО01-12-2004 05:55 AM
Storage device "HP 1" reported an error on a request to write data to media.
Error reported:
The device is not ready. ^ ^ ^ ^ ^
I dowloaded the HP Storageworks Library and Tape Tools and ran all the tests. Every test was successfull. I don't know what else to do.
Any suggestions?
Solved! Go to Solution.
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тАО01-12-2004 06:18 AM
тАО01-12-2004 06:18 AM
Re: DAT40i backup problem
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тАО01-12-2004 08:58 AM
тАО01-12-2004 08:58 AM
SolutionAre there any errors in the window event logs (system log or application log)?
Can you run LTT after a failure and generate a support ticket (support tool -> Save support ticket to file) and post it here? We can look to see if the drive is reporting any errors.
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тАО01-13-2004 03:21 AM
тАО01-13-2004 03:21 AM
Re: DAT40i backup problem
We're using Veritas Backup Exec Server Edition version 8.60 revision 3808.
I've attached the Application and Systems logs as well as the report generated by Backup Exec and the support ticket from LTT. I hope they contain something that helps.
Thank you.
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тАО01-15-2004 01:03 PM
тАО01-15-2004 01:03 PM
Re: DAT40i backup problem
The system logs are clean (no SCSI errors). The application log has events such as:
1/13/2004 8:29 Source: Backup Exec Type: Error EventID:57665
HP 1, write data to media, The device is not ready.
This matches with what you posted.
The drive fault logs are clean (no errors). The other logs in the drive also look good (ignore the high counts on mechanism errors, this is an LTT decoding problem when using the C305 USS compliant firmware in the DDS4).
Maybe the key here is "What is HP 1"? Could that be one of the RAID drives? Maybe the problem is in pulling data off the RAID (just a wild guess).
That's about all I can offer for advice. I looked at the veritas support docs, but could not find anything matching this device not ready problem (or the event ID).
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тАО01-16-2004 01:07 AM
тАО01-16-2004 01:07 AM
Re: DAT40i backup problem
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тАО04-16-2004 08:01 AM
тАО04-16-2004 08:01 AM
Re: DAT40i backup problem
"Storage device "tape drive 1" reported an error on a request to write data to media. The I/O bus was reset."
This is after 3hrs, 53 minutes. All three times, it would go for about the same amount of time, between 3 hrs, 52 minutes, and 3hrs, 54 minutes. Can't, for now, find anything on this.