DLT 8000

[Tolik1]

Hi, please, explain what is error A402 and how to clear it?

[Jaclyn Rothe]

Where is this error reported from> and when did it occur? during backup etc??

[Jaclyn Rothe]

Upon review of the support ticket...
Support Ticket
Date Generated: - Support Ticket - 284375[1].lzt
Date Viewed: Tue Jan 09 10:43:32 2007
This Support Ticket contains information about the attached storage devices. It contains essential information, such as device configuration and logs. This information makes solving your problem faster and more reliable. Please generate report and e-mail/fax it to your support provider.
This support ticket was generated at detail level "Normal".


Table of Contents
1. System Information
1.1 Device Listing: By Connection
1.2 Device Listing: By Product
2. Detailed Device Information
2.1 Tape at address (1/0.5.0)

Support Ticket Identifier (d382c229-172d-4f84-890c-336c98614b3d)
1. System Information
System Model : 8191LMR
Operating System : Windows XP Service Pack 2
Processor : 1 x unknown
System Name : TEST4
Physical Memory : 509 MB
Tool Version : Version 4.2
System Time : Wednesday January 03 2007 - 11:25:11
1.1 Device Listing: By Connection
Host Bus Adapter 'adpu160m SCSI Adapter' at Address '1/0.7.0'
Tape 'COMPAQ DLT8000' at Address '1/0.5.0'
1.2 Device Listing: By Product
Libraries
Drives
Tape 'COMPAQ DLT8000' at Address '1/0.5.0'
Other Devices


2. Detailed Device Information
2.1 Tape at address (1/0.5.0)
Device Analysis
Device Analysis for DLT Drive
Rules_DLT001.xml
Product ID is 'DLT8000' with 'V086' firmware
Drive power on hours: 2916
Tape pulling hours: 1331
Last Media ID: 79139791
Cleaning Cycle Count: 75
Compression data:
There was insufficient data transferred to calculate read compression ratio.
There was insufficient data transferred to calculate write compression ratio.
p1=<36>
This drive has logged more than 5 'Error A402' events, if you have already tried new media, then this drive may need to be exchanged.
Firmware rev 'V086' is up-to-date for 'DLT8000' as of Tue Sep 16 05:00:00 2003.
There were 19 rules checked.
Errors=0 Warnings=1
Device Analysis completed; no problems found, but abnormal conditions detected.
END
L&TT Device History
Vendor ID : COMPAQ
Product ID : DLT8000
Firmware Revision : V086
Controller Serial # : PXB05P4340
SCSI Test Unit Ready returns a check condition
SCSI Info : 0x02 0x3A00 (Media not present)
Drive Personality
Drive Personality : CPA-2 Standalone - 0x2C02
Detailed Cartridge Information
No Cartridge Present
Cartridge Compatibility
DLT IIIXT : 15/30 GB (uncompressed/compressed)
DLT IV : 40/80 GB (uncompressed/compressed)
SDLT I : incompatible
SDLT II : incompatible
Drive Configuration Settings
Buffered Mode : 1
Data Compression : Enabled
Enable Early Recovery : Enabled
Bus Inactivity Limit : 0
Disconnect Time Limit : 0
Connect Time Limit : 0
Write Delay Time : 200
Drive Error Statistics
No Cartridge Present
Tape Motion Hours : 1331
Power on Hours : 2916
DLT Wellness Log - 0 entries
Drive Error Log (48 entries total - details may be suppressed)
Event # 0 - Packet # 86 - Event: A402 {Drive Error Log} [V86-0 11-MAR-2003] 001:06:54.215 POH/PC= 1587/19
Event # 1 - Packet # 87 - Event: A402 {Drive Error Log} [V86-0 11-MAR-2003] 001:07:06.173 POH/PC= 1587/19
Event # 2 - Packet # 88 - Event: A402 {Drive Error Log} [V86-0 11-MAR-2003] 001:07:18.134 POH/PC= 1587/19
Event # 3 - Packet # 89 - Event: A402 {Drive Error Log} [V86-0 11-MAR-2003] 000:00:06.597 POH/PC= 1587/20
Event # 4 - Packet # 90 - Event: A402 {Drive Error Log} [V86-0 11-MAR-2003] 000:00:28.224 POH/PC= 1587/20
Event # 5 - Packet # 91 - Event: A402 {Drive Error Log} [V86-0 11-MAR-2003] 000:00:40.184 POH/PC= 1587/20
Event # 6 - Packet # 92 - Event: A402 {Drive Error Log} [V86-0 11-MAR-2003] 000:00:52.143 POH/PC= 1587/20
Event # 7 - Packet # 93 - Event: A402 {Drive Error Log} [V86-0 11-MAR-2003] 000:01:04.104 POH/PC= 1587/20
Event # 8 - Packet # 94 - Event: A402 {Drive Error Log} [V86-0 11-MAR-2003] 000:01:16.064 POH/PC= 1587/20
Event # 9 - Packet # 95 - Event: A402 {Drive Error Log} [V86-0 11-MAR-2003] 000:01:28.023 POH/PC= 1587/20
Event # 10 - Packet # 96 - Event: A402 {Drive Error Log} [V86-0 11-MAR-2003] 000:01:39.984 POH/PC= 1587/20
Event # 11 - Packet # 97 - Event: A402 {Drive Error Log} [V86-0 11-MAR-2003] 000:01:51.943 POH/PC= 1587/20
Event # 12 - Packet # 98 - Event: A402 {Drive Error Log} [V86-0 11-MAR-2003] 000:02:03.904 POH/PC= 1587/20
Event # 13 - Packet # 99 - Event: A402 {Drive Error Log} [V86-0 11-MAR-2003] 000:02:15.863 POH/PC= 1587/20
Event # 14 - Packet # 100 - Event: A402 {Drive Error Log} [V86-0 11-MAR-2003] 000:02:27.824 POH/PC= 1587/20
Event # 15 - Packet # 101 - Event: A402 {Drive Error Log} [V86-0 11-MAR-2003] 000:02:39.784 POH/PC= 1587/20
Event # 16 - Packet # 102 - Event: A402 {Drive Error Log} [V86-0 11-MAR-2003] 000:02:51.744 POH/PC= 1587/20
Event # 17 - Packet # 103 - Event: A402 {Drive Error Log} [V86-0 11-MAR-2003] 000:03:03.704 POH/PC= 1587/20
Event # 18 - Packet # 104 - Event: A402 {Drive Error Log} [V86-0 11-MAR-2003] 000:03:15.663 POH/PC= 1587/20
Event # 19 - Packet # 105 - Event: A402 {Drive Error Log} [V86-0 11-MAR-2003] 000:03:27.624 POH/PC= 1587/20
Event # 20 - Packet # 106 - Event: A402 {Drive Error Log} [V86-0 11-MAR-2003] 000:03:39.584 POH/PC= 1587/20
Event # 21 - Packet # 107 - Event: A402 {Drive Error Log} [V86-0 11-MAR-2003] 000:03:51.544 POH/PC= 1587/20
Event # 22 - Packet # 108 - Event: A402 {Drive Error Log} [V86-0 11-MAR-2003] 000:04:03.504 POH/PC= 1587/20
Event # 23 - Packet # 109 - Event: A402 {Drive Error Log} [V86-0 11-MAR-2003] 000:04:15.464 POH/PC= 1587/20
Event # 24 - Packet # 110 - Event: A402 {Drive Error Log} [V86-0 11-MAR-2003] 000:04:27.424 POH/PC= 1587/20
Event # 25 - Packet # 111 - Event: A402 {Drive Error Log} [V86-0 11-MAR-2003] 000:04:39.384 POH/PC= 1587/20
Event # 26 - Packet # 112 - Event: A402 {Drive Error Log} [V86-0 11-MAR-2003] 000:04:51.344 POH/PC= 1587/20
Event # 27 - Packet # 113 - Event: A402 {Drive Error Log} [V86-0 11-MAR-2003] 000:05:03.304 POH/PC= 1587/20
Event # 28 - Packet # 114 - Event: A402 {Drive Error Log} [V86-0 11-MAR-2003] 000:05:15.264 POH/PC= 1587/20
Event # 29 - Packet # 115 - Event: A402 {Drive Error Log} [V86-0 11-MAR-2003] 000:05:27.224 POH/PC= 1587/20
Event # 30 - Packet # 116 - Event: A402 {Drive Error Log} [V86-0 11-MAR-2003] 000:05:39.184 POH/PC= 1587/20
Event # 31 - Packet # 117 - Event: A402 {Drive Error Log} [V86-0 11-MAR-2003] 000:05:51.144 POH/PC= 1587/20
Event # 32 - Packet # 118 - Event: A402 {Drive Error Log} [V86-0 11-MAR-2003] 000:06:03.104 POH/PC= 1587/20
Event # 33 - Packet # 119 - Event: A402 {Drive Error Log} [V86-0 11-MAR-2003] 000:06:15.064 POH/PC= 1587/20
Event # 34 - Packet # 120 - Event: A402 {Drive Error Log} [V86-0 11-MAR-2003] 000:06:27.024 POH/PC= 1587/20
Event # 35 - Packet # 121 - Event: A402 {Drive Error Log} [V86-0 11-MAR-2003] 000:06:38.983 POH/PC= 1587/20
Event # 36 - Packet # 122 - SCSI Event: Threshold condition met
Event # 37 - Packet # 123 - SCSI Event: Threshold condition met
Event # 38 - Packet # 124 - SCSI Event: Threshold condition met
Event # 39 - Packet # 125 - SCSI Event: Threshold condition met
Event # 40 - Packet # 126 - Event: A402 {Drive Error Log} [V86-0 11-MAR-2003] 655:02:12.506 POH/PC= 2242/24
Event # 41 - Packet # 127 - Event: A402 {Drive Error Log} [V86-0 11-MAR-2003] 528:42:06.743 POH/PC= 2843/34
Event # 42 - Packet # 128 - Event: CA02 {Start Code Update} [V86-0 11-MAR-2003] 000:07:58.884 POH/PC= 2915/41
Event # 43 - Packet # 129 - CUP Event: POH/PC= 2915/42
Event # 44 - Packet # 130 - SCSI Event: Drive Controller revision = V86 (Servo revision = 2)
Event # 45 - Packet # 131 - Diag ILOG: POH/PC= 2915/42
Event # 46 - Packet # 132 - Diag ILOG: POH/PC= 2915/42
Event # 47 - Packet # 133 - SCSI Event: Threshold condition met

[Jaclyn Rothe]

Fatal error has occured in the drive...

What are the symptoms of the drive? Any LED's on or flashing?

A firmware re-falsh can sometimes resolve some issues...

If firmware update does not resolve problem, then the drive needs to be replaced.

Seeing as it is a DLT 8000 drive, it is problaby out of warranty, but is eligible for the defective exchange program if you are in the USA or Canada. I do not know if this is available in other countries outside North America

[Jaclyn Rothe]

Fatal error has occured in the drive...

What are the symptoms of the drive? Any LED's on or flashing?

A firmware re-flash can sometimes resolve some issues...

If firmware update does not resolve problem, then the drive needs to be replaced.

Seeing as it is a DLT 8000 drive, it is problaby out of warranty, but is eligible for the defective exchange program if you are in the USA or Canada. I do not know if this is available in other countries outside North America

[Tolik1]

Hi Jaclin,

Thank you for response, the drive is OK, no flashes, firmware reflash did not help, so how to clear it?