Storage Boards Cleanup
To make it easier to find information about HPE Storage products and solutions, we are doing spring cleaning. This includes consolidation of some older boards, and a simpler structure that more accurately reflects how people use HPE Storage.
Tape Libraries and Drives
cancel
Showing results for 
Search instead for 
Did you mean: 

DLT7000 Firmware

Jeff Chambers_2
Occasional Advisor

DLT7000 Firmware

Hi, I have 4 DLT7000 drives attached to a proliant 6500 database server. Over the years drives have failed and been replaced with newer levels of firmware. Unfortunately this now means we can't put the devices in arcserve groups as we wish.
How do I obtain the firmware to get all of these drives the same again? I have tried the various tools downloadable from HP (seem to say drives not supported) I have also downloaded DLTsage from Quantum and the latest firmware however DLTsage asks for a .img/.image file and the downloaded file is a .TZ_image?

Any ideas?
12 REPLIES
Peter Godron
Honored Contributor

Re: DLT7000 Firmware

Jeff,
can you please supply the details of the DLT7000 drive.
Partnumber and/or serial code etc..
What version of firmware are you currently on?
Regards
Jeff Chambers_2
Occasional Advisor

Re: DLT7000 Firmware

Under NT4.0 on the 6500 they report firmware as 296D, 1624, and 2561 unit serial number of the 2561 drive is PXA37S1885. I'm currently unable to install DLTsage on the server with all the tapes due to it requiring a reload to effect. Serial number info is from a drive on a proliant 7000 i'm using as a test-bed.
Peter Godron
Honored Contributor

Re: DLT7000 Firmware

Jeff,
is the page you used for your drivers?
http://www.quantum.com/am/service_support/downloads/software/dlt7000.htm
Regards
Jeff Chambers_2
Occasional Advisor

Re: DLT7000 Firmware

Yes this is the page I downloaded the FIRMWARE from, not interested in drivers.....

When you download the zip file and extract it you do not get a .img or a .image file. You get a .TZ_IMAGE file, if you try and force it through then the flash firmware update in DLTsage fails.
Peter Godron
Honored Contributor

Re: DLT7000 Firmware

Jeff,
I have contacted Quantum and am awaiting their response. Looking at the file name .tz_image it couldn't just be a compressed image file? Once the file is written to tape (uncompressed) can it then be loaded compressed???
I'll let you know if I hear back from Quantum.
Regards
Jeff Chambers_2
Occasional Advisor

Re: DLT7000 Firmware

Thanks for your efforts, I have been waiting for a response from Quantum since Sunday afternoon zzzzzzz
Peter Godron
Honored Contributor

Re: DLT7000 Firmware

Jeff,
I received the following this morning(UK):
"Hello,

Yes the firmware on our website is not correct. I will forward the info to get this resolved.

Thanks again,"
This came from technical.support@quantum.com
I'll let you know as soon as I hear any more.
Regards
Jeff Chambers_2
Occasional Advisor

Re: DLT7000 Firmware

Had a response from Quantum, basically the drives are OEM Compaq so I need to get firmware from HP. The only firmware (tape specific) suite of software 1st caused the server to fail and on the 2nd attempt told me the drives were not supported (hence my Quantum Quest). Dirve info as follows, i've had me screwdrivers out......

TH6AE-HJ TNA3450250 ?? Reports under NT4.0 and arcserve as firmware
296D
TH6AE-HK CX802S0669 Reports as 1624
TH6AE-HK CX844S2458 Reports as 1624
TH6AE-HJ CX949S4223 Reports as 2561
TH6AE-HJ CX847S2788 Unknown not plugged in/ powered up
Engineer spare can't touch.

My goal is to get at least 3 of these drives onto the same firmware as I
need 3 drives in an arcserve group and arcserve doesn't seem to entertain
drives with different firmware.
Peter Godron
Honored Contributor

Re: DLT7000 Firmware

Jeff,
I had another update from Quantum:
"Here is the temp fix. If the user chooses to upgrade their firmware manually or downloaded from the web, you're correct, the option of TZ_IMAGE is not in the File / Open dialog. In order to make this work, until we can get this option in the Open dialog, is to select all files (*.*) and then select the TZ_IMAGE file as the file to use for upgrading the firmware."

Let me know how you get on.
Regards
Jeff Chambers_2
Occasional Advisor

Re: DLT7000 Firmware

Does not/ will not work see previous response from me re drives being compaq OEM and needing firmware from HP/Compaq.
Peter Godron
Honored Contributor

Re: DLT7000 Firmware

Jeff,
seems you are on the way to getting this sorted. Hope me input helped.
Are you going to close this thread or keep it open for updates?
Thanks
joe_399
Occasional Visitor

Re: DLT7000 Firmware

Hey,

Download "HP StorageWorks Library and Tape Tools"

http://www.hp.com/support/tapetools

install it then after clicking the Firmware icon, select the "Local Firmware Files" tab.

At the bottom of the dialog, click on the "Get Firmware From Web..." button.

At the next window that pops up, make sure to select the "Show all firmware" option, thereby giving you a choice of current and older firmware to upload to the drive.

Hope this helps.