DP 5.5 sees drive and library seperately

[Torren Craigie-Manson]

Hi,

I have DP 5.5, one cell, all servers are Windows Server 2003. I have a nice new StorageTek L20 that I've attached to a client.

Doing an "Autoconfigure Devices" finds both the drive and library as seperate. The library has a "No drives found" message under it during the autoconfigure in DP.

The Windows Removable Storage service is disabled, and in device manager, the "Unknown Medium Changer" is disabled.

Devbra says:

C:\Program Files\OmniBack\bin>devbra -dev

Exch STK:L20 Path: "scsi2:0:6:0" SN: "ITSASECRET"
Description: StorageTek L20 Tape Library
Revision: 0214 Flags: 0x0006 Slots: 0 Drives: 0
Drive(s) SN: "N/A"

Tape HP:Ultrium 2-SCSI Path: "scsi2:0:5:0" SN: "N/A"
Description: HP LTO drive
Revision: F350 Device type: lto [13] Flags: 0x0001

C:\Program Files\OmniBack\bin>

Any thoughts on other things to poke at?

[Kurt Beyers.]

Torren,

Just define the library manually in the DP GUI using the hardware paths for the library and the tape drive found in the output of 'devbra -dev'

Kurt

[Torren Craigie-Manson]

Hi,

I can get everything setup that way, but it doesn't work right. If I try a barcode scan, I get:

[Normal] From: UMA@server.domain.com "Server_L20" Time: 3/21/2005 1:30:37 PM
STARTING Media Agent "Server_L20"

[Critical] From: UMA@server.domain.com "Server_L20" Time: 3/21/2005 1:30:42 PM
[90:59] scsi2:0:6:0
Cannot open exchanger control device (Device type mismatch)

[Critical] From: UMA@server.domain.com "Server_L20" Time: 3/21/2005 1:30:42 PM
[90:59] server.domain.com : scsi2:0:6:0
Cannot open exchanger control device ([1117] The request could not be performed because of an I/O device error. )

[Normal] From: UMA@server.domain.com "Server_L20" Time: 3/21/2005 1:30:42 PM
ABORTED Media Agent "Server_L20"


============================================================================
0 cartridges out of 0 successfully scanned.
============================================================================

[Kurt Beyers.]

Is the 'Removable Storage' service disabled on the server?

Reboot the server and the NSR if the library is SAN attached once.

Kurt

[Torren Craigie-Manson]

Hi,

Removable storage is disabled, and the library is disabled in device manager.

The library is SCSI attached to a server.

[Torren Craigie-Manson]

Fixed!

Another server reboot did the trick...

Thanks for your help,
Torren

[Torren Craigie-Manson]

A Reboot did the trick.