DP5.5 backup of Win 2003 IA64 physical disk fails

[Dejan Terzic]

We are trying to make backup of entire physical disk on a 64-bit Windows 2003 server using Data Protector 5.5. It is local disk with several partitions and one of them is system. Backup if configured for section: \\.\PHYSICALDRIVE0 . When we start backup session the following error is generated:
[Normal] From: BMA@sap4.group.hemofarm.com "HP:Ultrium 3-SCSI_2(2)" Time: 11/1/
2005 11:16:29 AM
STARTING Media Agent "HP:Ultrium 3-SCSI_2(2)"

[Normal] From: BMA@sap4.group.hemofarm.com "HP:Ultrium 3-SCSI_2(2)" Time: 11/1/
2005 11:16:33 AM
By: UMA@sap4.group.hemofarm.com@scsi3:0:2:0
Loading medium from slot 2 to device Tape3:0:2:2C

[Normal] From: RBDA@sap-erq4.group.hemofarm.com "[Disk Image]: sap-erq4.group.he
m" Time: 11/1/2005 11:17:20 AM
STARTING Disk Agent for sap-erq4.group.hemofarm.com "[Disk Image]: sap-e
rq4.group.hem".

[Major] From: RBDA@sap-erq4.group.hemofarm.com "[Disk Image]: sap-erq4.group.hem
" Time: 11/1/2005 11:17:20 AM
Section \\.\PHYSICALDRIVE0 cannot be locked!

[Normal] From: RBDA@sap-erq4.group.hemofarm.com "[Disk Image]: sap-erq4.group.he
m" Time: 11/1/2005 11:17:20 AM
ABORTED Disk Agent for sap-erq4.group.hemofarm.com "[Disk Image]: sap-er
q4.group.hem".

[Critical] From: BMA@sap4.group.hemofarm.com "HP:Ultrium 3-SCSI_2(2)" Time: 11/
1/2005 11:18:04 AM
IPC Cannot Allocate Shared Memory Segment
[Normal] From: BMA@sap4.group.hemofarm.com "HP:Ultrium 3-SCSI_2(2)" Time: 11/1/
2005 11:18:42 AM
Tape3:0:2:2C
Medium header verification completed, 0 errors found

[Normal] From: BMA@sap4.group.hemofarm.com "HP:Ultrium 3-SCSI_2(2)" Time: 11/1/
2005 11:19:01 AM
By: UMA@sap4.group.hemofarm.com@scsi3:0:2:0
Unloading medium to slot 2 from device Tape3:0:2:2C

[Normal] From: BMA@sap4.group.hemofarm.com "HP:Ultrium 3-SCSI_2(2)" Time: 11/1/
2005 11:19:13 AM
COMPLETED Media Agent "HP:Ultrium 3-SCSI_2(2)"

[Critical] From: BSM@protector.group.hemofarm.com "sap-erq4-SYSimage" Time: 11/
1/2005 11:19:13 AM
None of the Disk Agents completed successfully.
Session has failed.

[Normal] From: BSM@protector.group.hemofarm.com "sap-erq4-SYSimage" Time: 11/1/
2005 11:19:13 AM

Backup Statistics:

Session Queuing Time (hours) 0.00
----------------------------------------
Completed Disk Agents ........ 0
Failed Disk Agents ........... 1
Aborted Disk Agents .......... 0
----------------------------------------
Disk Agents Total ........... 1
========================================
Completed Media Agents ....... 1
Failed Media Agents .......... 0
Aborted Media Agents ......... 0
----------------------------------------
Media Agents Total .......... 1
========================================
Mbytes Total ................. 0 MB
Used Media Total ............. 0
Disk Agent Errors Total ...... 1

The folowing is from debug.log on DP server:

11/1/2005 10:32:31 AM GUICORE.3204.3012 ["lib/ipc/ipc.c /main/dp55/26":449] A.05.50 b330
IpcShutdownAndCloseConnectionEx: IpcHandle 1 referenced but is not in use
Function trace (currentLevel=2):
Level 2: IpcGetEntry()
Level 1: IpcShutdownAndCloseConnectionEx()
Level 0: MCsaDisconnectSession()

The same thing happens when we take out the disk from the server and put it in another server which is without Smart Array and try to backup it from there.

[Shishir Misra]

Hi Dejan.
Did you try posting this in the DP forum? In any case, I think there is a known defect in DP regarding the RBDA. Perhaps you need to log a call with HP.
Hope this helps.
Regards,
Shishir