Data Protector Error using Autoloader 1/8 + Ultrium 460

[Manuel Simal]

My configuration:
- Proliant DL380
- HP 64-bit/133MHz Dual Channel SCSI U320 Adapter
- Autoloader hp StorageWorks 1/8 Ultrium 460
- Data Protector 5.5
- Windows 2003
I have run Tests on HP L&TT and all looks fine. I am able to test both items:Autoloader and Drive.

I have installed Data Protector 5.5 and when using Autoconfigure Device , Data Protector creates the following structure:
- HP ThinStor AutoLdr 1/8
- HP:Ultrium 2-SCSI_1
I am able to see all 8 slots but when I am trying to format a tape I find error [Major] [90:51]. I was searching about this error code but nothing found.

Any ideas?

This is the complete session:
[Normal] From: MMA@server001.maternidadbelen.local "HP:Ultrium 2-SCSI_1_server001" Time: 22/04/2005 10:48:58
STARTING Media Agent "HP:Ultrium 2-SCSI_1_server001"

[Normal] From: MMA@server001.maternidadbelen.local "HP:Ultrium 2-SCSI_1_server001" Time: 22/04/2005 10:49:01
By: UMA@server001.maternidadbelen.local@scsi4:0:0:0
Loading medium from slot 1 to device Tape0:0:5:0C

[Normal] From: MSM@server001.maternidadbelen.local "HP:Ultrium 2-SCSI_1_server001" Time: 22/04/2005 10:49:51
Data Protector foreign medium "1501a8c0:4267fabf:19ac:0001" found.
Medium not found in the Data Protector Internal Database.
Initialization allowed.

[Normal] From: MMA@server001.maternidadbelen.local "HP:Ultrium 2-SCSI_1_server001" Time: 22/04/2005 10:49:51
Tape0:0:5:0C
Initializing new medium: "_MB1_1"

[Major] From: MMA@server001.maternidadbelen.local "HP:Ultrium 2-SCSI_1_server001" Time: 22/04/2005 10:59:57
[90:51] Tape0:0:5:0C
Cannot write to device ([1117] No se puede ejecutar el proceso debido a un error del dispositivo de E/S. )

[Major] From: MMA@server001.maternidadbelen.local "HP:Ultrium 2-SCSI_1_server001" Time: 22/04/2005 11:00:02
Initialization of medium failed.

[Normal] From: MMA@server001.maternidadbelen.local "HP:Ultrium 2-SCSI_1_server001" Time: 22/04/2005 11:00:26
By: UMA@server001.maternidadbelen.local@scsi4:0:0:0
Unloading medium to slot 1 from device Tape0:0:5:0C

[Normal] From: MMA@server001.maternidadbelen.local "HP:Ultrium 2-SCSI_1_server001" Time: 22/04/2005 11:00:40
COMPLETED Media Agent "HP:Ultrium 2-SCSI_1_server001"


============================================================================
0 media out of 1 successfully initialized.
============================================================================

[Nodir]

Sorry for my English
Select Device on the Data Protector 5.5 right-click and select scan.

After scanning you should format tape and place in a your media pool.

Good luck

[Kurt Beyers.]

Hi,

Could you translate this in English:

"No se puede ejecutar el proceso debido a un error del dispositivo de E/S."

Do you get the same error with another tape? Can you write to the tape with NT backup?

Disable the Windows medium changer and tape drive in the device manager of Windows as well. And redefine then the hardware paths in DP (scsix:y:zC instead of tapex:y:zC).

regards,
Kurt

[Manuel Simal]

spanish message: No se puede ejecutar el proceso debido a un error del dispositivo de E/S.

English traslation: Unable to exec the process due to a I/O device error

[Kurt Beyers.]

Manual,

Disable the Windows drivers for the tape and medium changer in the device manager.

Disable the Removable Storager service in the Windows services too.

Redefine the autoloader again and try once more the format.

best regards,
Kurt

[Manuel Simal]

Kurt, I have done:
- Disable Autoloader in Windows Device Manager
- Disable Tape Drive in Windows Device Manager
- Stopped and disable Windows Removable Storage Manager Service

But... error remains there.

I am sending the new output of the format proccess:

[Normal] From: MMA@server001.maternidadbelen.local "HP:Ultrium 2-SCSI_1_server001" Time: 22/04/2005 17:02:12
STARTING Media Agent "HP:Ultrium 2-SCSI_1_server001"

[Normal] From: MMA@server001.maternidadbelen.local "HP:Ultrium 2-SCSI_1_server001" Time: 22/04/2005 17:02:15
By: UMA@server001.maternidadbelen.local@scsi4:0:0:0
Loading medium from slot 1 to device scsi4:0:5:0C

[Normal] From: MSM@server001.maternidadbelen.local "HP:Ultrium 2-SCSI_1_server001" Time: 22/04/2005 17:03:15
Data Protector foreign medium "1501a8c0:42690a11:02a4:0001" found.
Medium not found in the Data Protector Internal Database.
Initialization allowed.

[Normal] From: MMA@server001.maternidadbelen.local "HP:Ultrium 2-SCSI_1_server001" Time: 22/04/2005 17:03:15
scsi4:0:5:0C
Initializing new medium: "_MB1_3"

[Major] From: MMA@server001.maternidadbelen.local "HP:Ultrium 2-SCSI_1_server001" Time: 22/04/2005 17:13:21
[90:51] scsi4:0:5:0C
Cannot write to device ([1117] No se puede ejecutar el proceso debido a un error del dispositivo de E/S. )

[Major] From: MMA@server001.maternidadbelen.local "HP:Ultrium 2-SCSI_1_server001" Time: 22/04/2005 17:13:26
Initialization of medium failed.

[Normal] From: MMA@server001.maternidadbelen.local "HP:Ultrium 2-SCSI_1_server001" Time: 22/04/2005 17:13:50
By: UMA@server001.maternidadbelen.local@scsi4:0:0:0
Unloading medium to slot 1 from device scsi4:0:5:0C

[Normal] From: MMA@server001.maternidadbelen.local "HP:Ultrium 2-SCSI_1_server001" Time: 22/04/2005 17:14:04
COMPLETED Media Agent "HP:Ultrium 2-SCSI_1_server001"


============================================================================
0 media out of 1 successfully initialized.
============================================================================

[Manuel Simal]

I receive the same message "[90:51] Cannot write to device " with tapes at any slot (8). But when I watch to the slots node in Cell Manager I can see all slots with "Data Protector foreign" medium.
I was trying "Force operation" and I have set InitOnLoose to 1 at global variables but I remains with error and with Foreign mediums.

Any suggestions?

[Kurt Beyers.]

Reconnect the SCSI cables once more.

Can you write to a tape with eg Windows NT backup (enable the tape device driver first again)? Just to exclude the possibility of a hardware problem with the autoloader.

What block size are you using? The default block size (64 kb) is fine of course.

Kurt

[Manuel Simal]

I have reconnected SCSI cables and reinstalled the software but when I try to format a tape I get the [90:51] error.
I have default block size (64 k).

[Nodir]

Try change scsi adress scsi4:0:0:0
in the
expand drives,and select your drive, select drive in the properties and SCSI adress of data drive