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Data Protector Error using Autoloader 1/8 + Ultrium 460

Manuel Simal
Occasional Advisor

Data Protector Error using Autoloader 1/8 + Ultrium 460

My configuration:
- Proliant DL380
- HP 64-bit/133MHz Dual Channel SCSI U320 Adapter
- Autoloader hp StorageWorks 1/8 Ultrium 460
- Data Protector 5.5
- Windows 2003
I have run Tests on HP L&TT and all looks fine. I am able to test both items:Autoloader and Drive.

I have installed Data Protector 5.5 and when using Autoconfigure Device , Data Protector creates the following structure:
- HP ThinStor AutoLdr 1/8
- HP:Ultrium 2-SCSI_1
I am able to see all 8 slots but when I am trying to format a tape I find error [Major] [90:51]. I was searching about this error code but nothing found.

Any ideas?

This is the complete session:
[Normal] From: MMA@server001.maternidadbelen.local "HP:Ultrium 2-SCSI_1_server001" Time: 22/04/2005 10:48:58
STARTING Media Agent "HP:Ultrium 2-SCSI_1_server001"

[Normal] From: MMA@server001.maternidadbelen.local "HP:Ultrium 2-SCSI_1_server001" Time: 22/04/2005 10:49:01
By: UMA@server001.maternidadbelen.local@scsi4:0:0:0
Loading medium from slot 1 to device Tape0:0:5:0C

[Normal] From: MSM@server001.maternidadbelen.local "HP:Ultrium 2-SCSI_1_server001" Time: 22/04/2005 10:49:51
Data Protector foreign medium "1501a8c0:4267fabf:19ac:0001" found.
Medium not found in the Data Protector Internal Database.
Initialization allowed.

[Normal] From: MMA@server001.maternidadbelen.local "HP:Ultrium 2-SCSI_1_server001" Time: 22/04/2005 10:49:51
Tape0:0:5:0C
Initializing new medium: "_MB1_1"

[Major] From: MMA@server001.maternidadbelen.local "HP:Ultrium 2-SCSI_1_server001" Time: 22/04/2005 10:59:57
[90:51] Tape0:0:5:0C
Cannot write to device ([1117] No se puede ejecutar el proceso debido a un error del dispositivo de E/S. )

[Major] From: MMA@server001.maternidadbelen.local "HP:Ultrium 2-SCSI_1_server001" Time: 22/04/2005 11:00:02
Initialization of medium failed.

[Normal] From: MMA@server001.maternidadbelen.local "HP:Ultrium 2-SCSI_1_server001" Time: 22/04/2005 11:00:26
By: UMA@server001.maternidadbelen.local@scsi4:0:0:0
Unloading medium to slot 1 from device Tape0:0:5:0C

[Normal] From: MMA@server001.maternidadbelen.local "HP:Ultrium 2-SCSI_1_server001" Time: 22/04/2005 11:00:40
COMPLETED Media Agent "HP:Ultrium 2-SCSI_1_server001"


============================================================================
0 media out of 1 successfully initialized.
============================================================================
14 REPLIES
Nodir
Occasional Visitor

Re: Data Protector Error using Autoloader 1/8 + Ultrium 460

Sorry for my English
Select Device on the Data Protector 5.5 right-click and select scan.

After scanning you should format tape and place in a your media pool.

Good luck
Kurt Beyers.
Honored Contributor

Re: Data Protector Error using Autoloader 1/8 + Ultrium 460

Hi,

Could you translate this in English:

"No se puede ejecutar el proceso debido a un error del dispositivo de E/S."

Do you get the same error with another tape? Can you write to the tape with NT backup?

Disable the Windows medium changer and tape drive in the device manager of Windows as well. And redefine then the hardware paths in DP (scsix:y:zC instead of tapex:y:zC).

regards,
Kurt
Manuel Simal
Occasional Advisor

Re: Data Protector Error using Autoloader 1/8 + Ultrium 460

spanish message: No se puede ejecutar el proceso debido a un error del dispositivo de E/S.

English traslation: Unable to exec the process due to a I/O device error
Kurt Beyers.
Honored Contributor

Re: Data Protector Error using Autoloader 1/8 + Ultrium 460

Manual,

Disable the Windows drivers for the tape and medium changer in the device manager.

Disable the Removable Storager service in the Windows services too.

Redefine the autoloader again and try once more the format.

best regards,
Kurt
Manuel Simal
Occasional Advisor

Re: Data Protector Error using Autoloader 1/8 + Ultrium 460

Kurt, I have done:
- Disable Autoloader in Windows Device Manager
- Disable Tape Drive in Windows Device Manager
- Stopped and disable Windows Removable Storage Manager Service

But... error remains there.

I am sending the new output of the format proccess:

[Normal] From: MMA@server001.maternidadbelen.local "HP:Ultrium 2-SCSI_1_server001" Time: 22/04/2005 17:02:12
STARTING Media Agent "HP:Ultrium 2-SCSI_1_server001"

[Normal] From: MMA@server001.maternidadbelen.local "HP:Ultrium 2-SCSI_1_server001" Time: 22/04/2005 17:02:15
By: UMA@server001.maternidadbelen.local@scsi4:0:0:0
Loading medium from slot 1 to device scsi4:0:5:0C

[Normal] From: MSM@server001.maternidadbelen.local "HP:Ultrium 2-SCSI_1_server001" Time: 22/04/2005 17:03:15
Data Protector foreign medium "1501a8c0:42690a11:02a4:0001" found.
Medium not found in the Data Protector Internal Database.
Initialization allowed.

[Normal] From: MMA@server001.maternidadbelen.local "HP:Ultrium 2-SCSI_1_server001" Time: 22/04/2005 17:03:15
scsi4:0:5:0C
Initializing new medium: "_MB1_3"

[Major] From: MMA@server001.maternidadbelen.local "HP:Ultrium 2-SCSI_1_server001" Time: 22/04/2005 17:13:21
[90:51] scsi4:0:5:0C
Cannot write to device ([1117] No se puede ejecutar el proceso debido a un error del dispositivo de E/S. )

[Major] From: MMA@server001.maternidadbelen.local "HP:Ultrium 2-SCSI_1_server001" Time: 22/04/2005 17:13:26
Initialization of medium failed.

[Normal] From: MMA@server001.maternidadbelen.local "HP:Ultrium 2-SCSI_1_server001" Time: 22/04/2005 17:13:50
By: UMA@server001.maternidadbelen.local@scsi4:0:0:0
Unloading medium to slot 1 from device scsi4:0:5:0C

[Normal] From: MMA@server001.maternidadbelen.local "HP:Ultrium 2-SCSI_1_server001" Time: 22/04/2005 17:14:04
COMPLETED Media Agent "HP:Ultrium 2-SCSI_1_server001"


============================================================================
0 media out of 1 successfully initialized.
============================================================================
Manuel Simal
Occasional Advisor

Re: Data Protector Error using Autoloader 1/8 + Ultrium 460

I receive the same message "[90:51] Cannot write to device " with tapes at any slot (8). But when I watch to the slots node in Cell Manager I can see all slots with "Data Protector foreign" medium.
I was trying "Force operation" and I have set InitOnLoose to 1 at global variables but I remains with error and with Foreign mediums.

Any suggestions?
Kurt Beyers.
Honored Contributor

Re: Data Protector Error using Autoloader 1/8 + Ultrium 460

Reconnect the SCSI cables once more.

Can you write to a tape with eg Windows NT backup (enable the tape device driver first again)? Just to exclude the possibility of a hardware problem with the autoloader.

What block size are you using? The default block size (64 kb) is fine of course.

Kurt

Manuel Simal
Occasional Advisor

Re: Data Protector Error using Autoloader 1/8 + Ultrium 460

I have reconnected SCSI cables and reinstalled the software but when I try to format a tape I get the [90:51] error.
I have default block size (64 k).

Nodir
Occasional Visitor

Re: Data Protector Error using Autoloader 1/8 + Ultrium 460

Try change scsi adress scsi4:0:0:0
in the
expand drives,and select your drive, select drive in the properties and SCSI adress of data drive
Kurt Beyers.
Honored Contributor

Re: Data Protector Error using Autoloader 1/8 + Ultrium 460

Manuel,

Can you write to a tape with eg NT backup? If this works, you know at least it is a DP issue.

Apply the latest scsitab file of DP too. You can download it from the 'Device and SAN support matrices' at http://www.openview.hp.com/products/datapro/spec_0001.html

What is the output of 'devbra -dev'? The command is found in program files\omniback\bin. It gives again the hardware paths to the autoloader.

best regards,
Kurt
Manuel Simal
Occasional Advisor

Re: Data Protector Error using Autoloader 1/8 + Ultrium 460

I have disabled Data Protector and enabled Windows RSM and windows drivers for LTO and Tape drive and the trouble remains here.

When I use NTbackup it begins to write to tape and it shows its estimation of 15 days to write 1 Gb to the tape :-(
Finally, (15' after and 8 Mb saved to the tape) NTbackup returned an error to the windows event log (hplto and symmpi)

Event type: Error
Source: symmpi
EventID: 9
Description: \Device\Scsi\symmpi1 timeout

Event type: Error
Source: hplto
Id. suceso: 7
Description: \Device\Tape0 has a bad block.

Have I an error Hardware??? How is it possible that NTbackup has saved 8 Mb to the tape and then it has crashed reporting HW errors?



Otherwise, I am using the lastest scsitab from the web.

... and about devbra output:


Exch HP:ThinStor AutoLdr Path: "scsi4:0:6:0" SN: "MXA05050DM"
Description: HP ThinStor AutoLdr 1/8
Revision: N12r Flags: 0x0002 Slots: 8 Drives: 1
Drive(s) SN:
"HUL5A03810"

Tape HP:Ultrium 2-SCSI Path: "scsi4:0:5:0C" SN: "HUL5A03810"
Description: HP LTO drive
Revision: F7BP Device type: lto [13] Flags: 0x0001
Manuel Simal
Occasional Advisor

Re: Data Protector Error using Autoloader 1/8 + Ultrium 460

Up and Running!!!

I was changing all parts involved:
Manuel Simal
Occasional Advisor

Re: Data Protector Error using Autoloader 1/8 + Ultrium 460

Up and Running!!!

I was changing all parts involved:
- server
- Software installation
- SCSI adapter
... trouble remains there!!

I was able to write and read the label tape but I was not able to write a backup.

Solution: To Change SCSI cable. Now the backup system is performing very well.

Thank you for your collaboration

Manuel Simal
Occasional Advisor

Re: Data Protector Error using Autoloader 1/8 + Ultrium 460

Replace my 'soft' SCSI cable