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Data Protector Express - Need Error Code Diagnostic

Michael Richter
Trusted Contributor

Data Protector Express - Need Error Code Diagnostic

HI everybody,

may i'm blind .. but i didn't found any documentation to the error codes from dataprotector express

i'm sure u can help me out

regards
mike
4 REPLIES
marius402
Valued Contributor

Re: Data Protector Express - Need Error Code Diagnostic

Michael,

I have been checking for a while now as well, can't find any either. What problems do you have?

Cheers

Maya
Michael Richter
Trusted Contributor

Re: Data Protector Express - Need Error Code Diagnostic

thx for response.
Its an general question!
When there are any issue with tapeware, u can search in their knowledgebase ...

what a pitty
Rita Salim
Occasional Advisor

Re: Data Protector Express - Need Error Code Diagnostic

my customer did the backup and it has completed but it also prompts an error

Code: 4 (0x4)
Message: invalid handle
This error occurred during failure modes when a handle value is incorrectly used.

What is it all about? What the job has completed but it has such message?
D Lancaster
Honored Contributor

Re: Data Protector Express - Need Error Code Diagnostic

Hi Rita,

Usually this error is related to an inconsistency in the catalog. Data Protector Express incorporates a "self repairing" database, however it may occasionally be required to manually initiate a database repair operation. This example is for Microsoft Windows. The process would be the similar for Linux or NetWare.

THIS PROCEDURE IS RUN ON THE BACKUP SERVER.
Make sure no Data Protector Express jobs are running before you begin.

Dave L



TO REPAIR THE DATA PROTECTOR EXPRESS CATALOG MANUALLY:
1. Close the Data Protector Express Administration GUI
2. Stop the Data Protector Express Service:
A. Open a Command Prompt (Start > Run > CMD {ENTER})
B. To change to the Data Protector Express Directory type the following at a
Command Prompt:
1) CD\ {ENTER}
2) CD "Program Files" {ENTER}
3) CD HP {ENTER}
4) CD "Data Protector Express" {ENTER}
C. Type the following at the Command Prompt:
dpwinsvc -x {ENTER}
D. This will stop the Data Protector Express Service on the local machine.
3. Open the dpconfig.ini file in the Data Protector Express directory
([Install_Path]\config, by default) on the Master Server.
4. In the [configuration] section, add the following line:
repairDatabase=Yes
5. This section should now look similar to this:
[configuration]
lastUser=admin
lastDomain=Data Protector Express Storage Domain
nodeGuid={00001001-421F132A-0003F771-FFE580D7}
databaseServerAddress=localhost
isDatabaseServer=Yes
databaseServerName=Data Protector Express Storage Domain
disableNetwork=No
remoteAdmin=No
repairDatabase=Yes
6. Save and close this file.
7. Run the Data Protector Express Administration GUI - DO NOT RESTART THE SERVICE.
8. The catalog repair will run automatically.
9. After the repair has completed the Login screen will appear. Close this
window.
10. Restart the Data Protector Express Service:
A. Open a Command Prompt (Start > Run > CMD {ENTER})
B. To change to the Data Protector Express Directory type the following at a
Command Prompt:
1) CD\ {ENTER}
2) CD "Program Files" {ENTER}
3) CD HP {ENTER}
4) CD "Data Protector Express" {ENTER}
C. Type the following at the Command Prompt:
dpwinsvc -s {ENTER}
D. This will start the Data Protector Express Service on the local machine.
11. Run the Data Protector Express Administration GUI.