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Driver issue with Ultrium 448 SAS

SOLVED
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Hernan Ruiz
Advisor

Driver issue with Ultrium 448 SAS

I've got an ultrium 448 sas (p/n DW085A), connected to a dl380 G5 server. The hba is a SAS card SC44GE (p/n 416096-B21).
It always worked fine, until I realise it wasn't doing hardware compression using ntbackup. Tapes are 200gb with /hc:off and 400gb with /hc:on. When the volume grew over 200gb, it just wouldn't do the backup.
In order to solve this issue I tried to install a microsoft hotfix that would supposedly repair that issue. I got it from support.microsoft.com - it was the article kb 827475. When trying to run it I got a message saying that there was a windows update already installed, which was more up-to-date than this particular hotfix, so the installation was aborted.
Then, I had the magnificent idea of checking www.windowsupdate.com. There was only one update left, it was precisely a hardware update for the Ultrium 448 SAS. I committed the biggest mistake of my life when I decided to install this driver, since from that day on it was impossible for me to run another backup again. I've tried on multiple tapes, with multiple volumes, but there's always a "hardware failure" in the error report of ntbackup, and backup is aborted very soon after it started.
Since that day, nov. 24, i've tried almost everything, but it still won't work.
The event viewer reported errors, all related to the lsi_sas controller, but I'd never touched those drivers and it used to work ok. I just committed the crime of trusting a driver update for the ultrium (not the hba) from microsoft official website. I promise I'll never do it again.
I've updated the drivers for both the tape drive and the hba, with the latest version from hp website. I also tried to update the firmware for the hba, but I got an error saying that the software was for a "machine type" other than the current machine. I've got W2003 server x64. In the website, there's a version for each of the operating systems (W2003 32bit, and W2003 64bit), but although they're labelled differently the files are identical, and I get the same error with either of them. So I didn't manage to update the firmware.
In desperation, I tried older driver versions for both the tape drive and the hba, but it wouldn't work either. I just got a wide variety of errors -from removable storage service (NtmsSvc) hanging at Stopping status, to all sorts of system errors in the event viewer with source "lsi_sas". It never worked again. I got back to the latest versions.

Current situation is:
When I execute the backup, it starts ok, no problems with ntbackup.exe, rsm.exe or removable storage service. After a few minutes the backup is always aborted. Sometimes it lasts 5 minutes, and sometimes 30, but eventually it ALWAYS fails. I've got to do a 3 hour long backup, and I'd never had a problem with it until I installed that f****** windows update. Rolling back to the previous drivers didn't work either.
The second it fails I get the following error:
Event Type: Error
Event Source: Lsi_sas
Event Category: None
Event ID: 11
Date: 12/9/2008
Time: 2:28:59 PM
User: N/A
Computer: OPERA-WEB
Description:
The driver detected a controller error on \Device\RaidPort1.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 0010000f 00680001 00000000 c004000b
0010: 31140000 00000000 00000000 00000000
0020: 00000000 00000000 00000000 00000000
0030: 00000000 c004000b

Immedaitelly after that, I get other errors, saying that the device is not ready for access, or that the device Ultrium bla bla disappeared from the system without first being prepared for removal.

ANY HELP WILL BE GREATLY APPRECIATED.
THANKS A LOT FOR YOUR TIME.
Lenny
20 REPLIES
Víctor Cespón
Honored Contributor
Solution

Re: Driver issue with Ultrium 448 SAS

Can you install L&TT and perform some test backups with that drive?

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=12169&prodSeriesId=406729&prodNameId=406731&swEnvOID=1060&swLang=13&mode=2&taskId=135&swItem=co-66503-1

The messages about controller error and device dissapearing from the system do not look good.
Hernan Ruiz
Advisor

Re: Driver issue with Ultrium 448 SAS

I've performed an "LTO Drive Assessment test" and it turned out well. But it only lasted for 15 minutes, and the backup usually fails after that time.

|__ Analysis Results
|__ LTO Drive Assessment Test, version V19.08.2008
|__ Test run: Fri Dec 12 17:06:18 2008
|__ Data Cartridge Information:
|__ Vendor: HP
|__ Format: LTO-2
|__ ANALYSIS OF HISTORICAL INFORMATION (from drive logs):
|__ version: V18.11.2008
|__ Firmware rev T61D is up-to-date for Ultrium 2-SCSI as of Tue Feb 27 19:00:00 2007.
|__ There were 18 rules checked.
|__ Device Analysis has checked the historical information and no problems were found.
|__ RESULTS OF TESTS ON THIS DRIVE
|__ [Please note: the operations performed by this overwrite test will NOT be
|__ reflected in the Support Ticket usage/health information.]
|__ Amount of data requiredâ test option : Default
|__ Iteration number: 1 of 1
|__ Overall Margin: Great margin (12.5 GB written)
|__ The LTO Drive Assessment Test has checked the history and/or operation of the selected drive, and
|__ The test has PASSED and the drive is GOOD.
CLin_1
Regular Advisor

Re: Driver issue with Ultrium 448 SAS

You can run read/write test, then from option button you can set up the amount of data to write.

Hernan Ruiz
Advisor

Re: Driver issue with Ultrium 448 SAS

Ok. I did the read/write test. In the amount of data parameter I chose "whole tape".
20 minutes after the test started I got the same errors on the event viewer:

Event Type: Error
Event Source: Lsi_sas
Event Category: None
Event ID: 11
Date: 12/12/2008
Time: 11:50:06 PM
User: N/A
Computer: OPERA-WEB
Description:
The driver detected a controller error on \Device\RaidPort1.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 0010000f 00680001 00000000 c004000b
0010: 31140000 00000000 00000000 00000000
0020: 00000000 00000000 00000000 00000000
0030: 00000000 c004000b

Event Type: Error
Event Source: PlugPlayManager
Event Category: None
Event ID: 12
Date: 12/12/2008
Time: 11:50:06 PM
User: N/A
Computer: OPERA-WEB
Description:
The device 'Hewlett Packard LTO Ultrium-2 drive' (SCSI\Sequential&Ven_HP&Prod_Ultrium_2-SCSI&Rev_T61D\5&7dce622&0&000500) disappeared from the system without first being prepared for removal.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 00000000

Event Type: Error
Event Source: Storage Agents
Event Category: Events
Event ID: 1223
Date: 12/12/2008
Time: 11:50:14 PM
User: N/A
Computer: OPERA-WEB
Description:
SAS Tape Drive Status Change. The tape drive in Slot 1, Device 5 with serial number "HU12847N9K", has a new status of 3.
(Tape Drive status values: 1=other, 2=ok, 3=offline)
[SNMP TRAP: 5025 in CPQSCSI.MIB]
Data:
0000: 01c0009a 00000003 00000005 03010304
0010: 746f6c53 00003120 00000000 00000000
0020: 00000000 00000000 00000000 00000000
0030: 00000000 00000000 00000000 00000000
0040: 00000000 00000000 00000000 00000000
0050: 00000000 00000000 00000000 00000000
0060: 00000000 00000000 00000000 00000000
0070: 00000000 00000000 00000000 00000000
0080: 00000000 00000000 00000000 00000000
0090: 69766544 35206563 00000000 00000000
00a0: 00000000 00000000 00000000 00000000
00b0: 00000000 00000000 00000000 00000000
00c0: 00000000 00000000 00000000 00000000
00d0: 00000000 00000000 00000000 00000000
00e0: 20504800 52544c55 344d5549 44203834
00f0: 00005652 00000000 00000000 00000000
0100: 00000000 00000000 00000000 00000000
0110: 00000000 00000000 00000000 00000000
0120: 00000000 00000000 00000000 00000000
0130: 00000000 00000000 00000000 00000000
0140: 00000000 00000000 00000000 00000000
0150: 00000000 00000000 00000000 00000000
0160: 36540000 00004431 48000000 38303155
0170: 394e3730 0000004b 00000000 00000000
0180: 00000000 00000000 00000000 00000000
0190: 00000000 00000000 00000000 00000000
01a0: 00000000 00000000 00000000 31303035
01b0: 30413031 43303130 34363138 00000000
01c0: 00000000 00000000 00000000 00000000
01d0: 00000003 00000005 00000000 00000000
01e0: 843504c7 0001000f 00000001 000000ff
01f0: 00321600 00000000 009a01c0 ffff000a
0200: 0000ffff 00000000 000c0000 0167008c
0210: 8080000b 80418051 00010001 00000002
0220: 00000004 00040000 00000004 00000000
0230: 00000000 00000000 00000000 00000000
0240: 00000001 00000000 0026cf80 00000000
0250: 00000008 00000000

Event Type: Information
Event Source: Storage Agents
Event Category: Events
Event ID: 1223
Date: 12/12/2008
Time: 11:52:14 PM
User: N/A
Computer: OPERA-WEB
Description:
SAS Tape Drive Status Change. The tape drive in Slot 1, Device 5 with serial number "HU12847N9K", has a new status of 2.
(Tape Drive status values: 1=other, 2=ok, 3=offline)
[SNMP TRAP: 5025 in CPQSCSI.MIB]
Data:
0000: 01c0009a 00000003 00000005 02020202
0010: 746f6c53 00003120 00000000 00000000
0020: 00000000 00000000 00000000 00000000
0030: 00000000 00000000 00000000 00000000
0040: 00000000 00000000 00000000 00000000
0050: 00000000 00000000 00000000 00000000
0060: 00000000 00000000 00000000 00000000
0070: 00000000 00000000 00000000 00000000
0080: 00000000 00000000 00000000 00000000
0090: 69766544 35206563 00000000 00000000
00a0: 00000000 00000000 00000000 00000000
00b0: 00000000 00000000 00000000 00000000
00c0: 00000000 00000000 00000000 00000000
00d0: 00000000 00000000 00000000 00000000
00e0: 20504800 52544c55 344d5549 44203834
00f0: 00005652 00000000 00000000 00000000
0100: 00000000 00000000 00000000 00000000
0110: 00000000 00000000 00000000 00000000
0120: 00000000 00000000 00000000 00000000
0130: 00000000 00000000 00000000 00000000
0140: 00000000 00000000 00000000 00000000
0150: 00000000 00000000 00000000 00000000
0160: 36540000 00004431 48000000 38303155
0170: 394e3730 0000004b 00000000 00000000
0180: 00000000 00000000 00000000 00000000
0190: 00000000 00000000 00000000 00000000
01a0: 00000000 00000000 00000000 31303035
01b0: 30413031 43303130 34363138 00000000
01c0: 00000000 00010000 00000000 00000000
01d0: 00000003 00000005 00000000 00000000
01e0: 843504c7 0001000f 00000001 000000ff
01f0: 00321600 00000000 009a01c0 ffff000a
0200: 0000ffff 00000000 000c0000 0167008c
0210: 8080000b 80418051 00010001 00000002
0220: 00000004 00040000 00000004 00000000
0230: 00000000 00000000 00000000 00000000
0240: 00000001 00000000 0026cf80 00000000
0250: 00000008 00000000

The test hasn't finished yet. Apparently, these errors haven't prevented the test from running. As the last event shows, two minutes after the error, the tape went back to normal status. When the test finishes, I'll post the results.

Thanks a lot for your help, to both of you!
Hernan Ruiz
Advisor

Re: Driver issue with Ultrium 448 SAS

It is clear now that the test won't finished. It froze at the 50th GB.
Though it continued for some time after the errors in the event viewer that I copied in the previous post. The test hung and there were no more errors in the event viewer when it did. I think that's quite funny.
Here is the test result:
Test 'Read/Write Test' started on device 'HP Ultrium 2-SCSI' at address '3/0.5.0'
|__ Performing Device Self Test
|__ Performing 1st write phase of read/write test
|__ Writing 1 GB
|__ Writing 2 GB
|__ Writing 3 GB
|__ Writing 4 GB
|__ Writing 5 GB
|__ Writing 6 GB
|__ Writing 7 GB
|__ Writing 8 GB
|__ Writing 9 GB
|__ Writing 10 GB
|__ Writing 11 GB
|__ Writing 12 GB
|__ Writing 13 GB
|__ Writing 14 GB
|__ Writing 15 GB
|__ Writing 16 GB
|__ Writing 17 GB
|__ Writing 18 GB
|__ Writing 19 GB
|__ Writing 20 GB
|__ Writing 21 GB
|__ Writing 22 GB
|__ Writing 23 GB
|__ Writing 24 GB
|__ Writing 25 GB
|__ Writing 26 GB
|__ Writing 27 GB
|__ Writing 28 GB
|__ Writing 29 GB
|__ Writing 30 GB
|__ Writing 31 GB
|__ Writing 32 GB
|__ Writing 33 GB
|__ Writing 34 GB
|__ Writing 35 GB
|__ Writing 36 GB
|__ Writing 37 GB
|__ Writing 38 GB
|__ Writing 39 GB
|__ Writing 40 GB
|__ Writing 41 GB
|__ Writing 42 GB
|__ Writing 43 GB
|__ Writing 44 GB
|__ Writing 45 GB
|__ Writing 46 GB
|__ Writing 47 GB
|__ Writing 48 GB
|__ Writing 49 GB
|__ Writing 50 GB
|__ The test function encountered an unrecoverable error condition, the test failed.
|__ Internal error (OC_Dlg_PureMFC_Test.cpp, 2480, Caught non-L&TT exception)
Hernan Ruiz
Advisor

Re: Driver issue with Ultrium 448 SAS

What can I do next?
Thanks.
Lenny
Hernan Ruiz
Advisor

Re: Driver issue with Ultrium 448 SAS

Any ideas?
Anything might be helpful.
Thanks.
CLin_1
Regular Advisor

Re: Driver issue with Ultrium 448 SAS

Can you upload the support ticket?

Just open L&TT, select the drive. Then click support button, extract device data and save support ticket to file.

You don't need to run any test. This way the software will get the logs saved in the drive.
Hernan Ruiz
Advisor

Re: Driver issue with Ultrium 448 SAS

I attach the report.
Thanks
Curtis Ballard
Honored Contributor

Re: Driver issue with Ultrium 448 SAS

You might have picked up another patch with a nasty change. See http://support.microsoft.com/kb/932755 for details and look for "BusyRetryCount". Microsoft added a new registry setting for how systems should behave when a device is busy processing another command and that new setting causes problems. The default value is 20 but 75 is a better setting.
Hernan Ruiz
Advisor

Re: Driver issue with Ultrium 448 SAS

I haven't got the "storport" folder in that location in the registry, not even after installing the hotfix. Do I have to create the folder and the three registry key values mentioned in it?

Thanks a lot!
Lenny

------------------------------
You can configure the following registry key values:
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Enum\SCSI\\\DeviceParameters\Storport\
Value - BusyRetryCount
Type - DWORD
Data - 20 Decimal (default)
Range - number of retries

Value - BusyPauseTime
Type - DWORD
Data - 250 Decimal (default)
Range - number of milliseconds

Value - QueueFullWaitIoPercentage
Type - DWORD
Data - 25 Decimal (default)
Range - 1 to 100 percentage of time
Curtis Ballard
Honored Contributor

Re: Driver issue with Ultrium 448 SAS

If you can't find a Storport registry entry then you probably aren't running the storport driver and shouldn't be effected by the problem with the BusyRetryCount.
Hernan Ruiz
Advisor

Re: Driver issue with Ultrium 448 SAS

Ok, so what else can I try?
Thanks.
Hernan Ruiz
Advisor

Re: Driver issue with Ultrium 448 SAS

I still get the same error. Is there anything else I can do? When I first installed the server it worked perfectly for six months. Formatting the server is not an option. What can I do? Help!!!!!!
Thanks.
Curtis Ballard
Honored Contributor

Re: Driver issue with Ultrium 448 SAS

The error you post decodes to SAS I/O aborted (host issued ABORT TASK task management function) after the command was sent to the target.

That means that a command timed out and the host sent an abort to clear the command. What command timed out is the question.

Most of the time when I have seen this error it is because two different software applications tried to use the tape drive at the same time. One application is read/writing or some other command that takes a little time to finish and another application sends a command like a log sense that it expects to come back quickly. The log sense or other command is sent with a short timeout and times out before it ever gets processed.

Do you have anything else running on the system that might be talking to the tape drive? RSM is disabled? Plug-and-play polling for the tape drive is disabled? If you have any storage management software, even the HP storage agent, try shutting it down and see if that helps.

If you can't track it down that way then we'll probably have to get a SCSI bus activity trace. There are some software tools that can do that.
Hernan Ruiz
Advisor

Re: Driver issue with Ultrium 448 SAS

First of all, thanks for your reply.
I've been trying to identify whether there's some software trying to access the tape drive while I'm running the backup.
I can't disable rsm cause I use it in order to do the backup. This has never represented a problem before.
The problem is that I don't know how to be certain that no application is interfering.
I've been looking for a program that can get a SCSI bus activity trace, as you suggested, but I couldn't find any. I've downloaded the software for the hba that is available at the same url where I can also get the drivers for the hba, but apparently it doesn't do that.
Do you know the name of any particular software that would provide me with the trace?
Thank you.
Hernan Ruiz
Advisor

Re: Driver issue with Ultrium 448 SAS

I changed the server to a DL320 G5. I moved the HBA. So it's the same Ultrium and same HBA. In order to set everything up, I installed 4 executable files downloaded from hp website:
-the latest driver for the hba
-the latest driver for the tape drive
-the newest firmware upgrade for the hba
-the newest firmware upgrade for the tape drive.

I get exactly the same error.

Event Type: Error
Event Source: Lsi_sas
Event Category: None
Event ID: 11
Date: 12/28/2008
Time: 2:28:59 PM
User: N/A
Computer: OPERA2
Description:
The driver detected a controller error on \Device\RaidPort0.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 0010000f 00680001 00000000 c004000b
0010: 31140000 00000000 00000000 00000000
0020: 00000000 00000000 00000000 00000000
0030: 00000000 c004000b

and immediately after,

Event Type: Error
Event Source: PlugPlayManager
Event Category: None
Event ID: 12
Date: 12/28/2008
Time: 2:28:59 PM
User: N/A
Computer: OPERA2
Description:
The device 'Hewlett Packard LTO Ultrium-2 drive' (SCSI\Sequential&Ven_HP&Prod_Ultrium_2-SCSI&Rev_T61D\5&610f00f&0&000500) disappeared from the system without first being prepared for removal.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 00000000

I wasn't able to install the firmware for the hba again. On the old server the problem was the operating system (64bit). This time I'm running w2003ser 32bit, but the application's not correctly programmed, cause it says there's no lsi/sas device while actually it is very clear to me that there is. HP should improve the firmware upgrade for the hba available on their website at
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=es&cc=ar&prodNameId=3263294&prodTypeId=329290&prodSeriesId=3263289&swLang=8&taskId=135&swEnvOID=1005
because it doesn't work.

The idea of a different application trying to access or communicate with the tape drive at the same time while I'm doing the backup seems unlikely now. There were no tape-related programmes previously intalled in the new server.

But why do I get the same error on two different servers (same hba and same tape drive)?
I've thought of three plausible explanations:

FIRST HYPOTHESIS
----------------------------
In both cases I installed the same corrupt driver/firmware upgrade.
***Argument for: I did try to install the firmware upgrade for both the tape drive and the hba before even trying to run the backup once. It wasn't very clever of me to do this. I can still try with a brand new server. Another dl320. Maybe this program spoils the registry by creating a ruddy key value and I just can't fix it.
***Argument against: In the first server, the error started before installing these particular drivers or firmware upgrades.
Although the origin of a problem was a Windows update, that it might have contained one of these executables I've run on the second server as well.
Besides, I remember the error wasn't exactly the same in the beginning. I always got event id 11 (the controller error in the hba) but I also used to get event id 129 at the same time:

Event Type: Warning
Event Source: Lsi_sas
Event Category: None
Event ID: 129
Date: 12/7/2008
Time: 4:55:01 AM
User: N/A
Computer: OPERA-WEB
Description:
Reset to device, \Device\RaidPort2, was issued.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 0010000f 00680001 00000000 80040081
0010: 00000004 00000000 00000000 00000000
0020: 00000000 00000000 00000000 00000000
0030: 00000500 80040081

SECOND HYPOTHESIS
---------------------------------
Though I think it's the most unlikely among all the other possible explanations, I think I should consider the remote possibility of a hardware issue in the hba or (even more unlikely) in the tape drive or (not so unlikely) in the sas cable. As a matter of fact, it does say the tape drive unexpectedly disappeared from the system without first being prepared for it. Despite the fact that this error comes right after the one reporting a controller error on the port with source: lsi_sas.
***Argument for: It is quite clear that firstly, there is a problem with the hba, and then the tape drive disappears - because of the problem with the sas card the server doesn't see the tape drive anymore. I think it is possible that a hardware defect in the sas card is causing the problem.
***Argument against: The failure seems extremely regular to be a hardware issue. It takes between 5 and 30 minutes to fail. If there were a hardware problem, I should have managed to complete a few backups once in a while.
Of course, I haven't got an extra sas card, tape drive or sas cable to check whether I get the same errors (I would've already tried this if I had). So if I get to the conclusion that there's something wrong with any of these, I should be quite certain which piece of hardware is not working properly before I buy a new one, as they are quite expensive.

THIRD HYPOTHESIS
-----------------------------
Some sort of witchcraft.
***Argument for: Everything seems to go wrong for me lately.
***Argument against: The "argument for" is not really an argument.


The idea of an application sending a request to the tape drive and this request timing out because the tape drive is busy, seems reasonable only if the application which is interfering is one of the four files I've installed. Is it possible that a firmware upgrade might do this?
I'll move the sas card again to a different server and just install the drivers that came in the cd (which worked fine in the beginning) and I won't do any firmware upgrade.
I'll post the results.

If you can think of any other hypotheses, or if you have any suggestions, I'd be very grateful to hear them.
THANKS A LOT FOR YOUR HELP!!!
Hernan Ruiz
Advisor

Re: Driver issue with Ultrium 448 SAS

I moved the hba to a different server again (another dl320).
I installed the drivers for the hba (version 1.28.2.1) and for the tape drive (version 1.0.4.0).
Exactly the same problem.

Event Type: Error
Event Source: Lsi_sas
Event Category: None
Event ID: 11
Date: 1/1/2009
Time: 10:51:35 PM
User: N/A
Computer: MFFSERVER
Description:
The driver detected a controller error on \Device\RaidPort0.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 0010000f 00680001 00000000 c004000b
0010: 31140000 00000000 00000000 00000000
0020: 00000000 00000000 00000000 00000000
0030: 00000000 c004000b


Event Type: Error
Event Source: PlugPlayManager
Event Category: None
Event ID: 12
Date: 1/1/2009
Time: 10:51:35 PM
User: N/A
Computer: MFFSERVER
Description:
The device 'Hewlett Packard LTO Ultrium-2 drive' (SCSI\Sequential&Ven_HP&Prod_Ultrium_2-SCSI&Rev_T61D\5&610f00f&0&000500) disappeared from the system without first being prepared for removal.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 00000000

I ran the backup again and I got the 4 errors below. This has also happened before - In the previous servers too, if I tried 3 times in a row, I didn´t get exactly the same errors in the event viewer.

Event Type: Error
Event Source: Lsi_sas
Event Category: None
Event ID: 11
Date: 1/1/2009
Time: 11:22:23 PM
User: N/A
Computer: MFFSERVER
Description:
The driver detected a controller error on \Device\RaidPort0.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 0010000f 00680001 00000000 c004000b
0010: 31140000 00000000 00000000 00000000
0020: 00000000 00000000 00000000 00000000
0030: 00000000 c004000b

Event Type: Error
Event Source: hplto
Event Category: None
Event ID: 15
Date: 1/1/2009
Time: 11:22:23 PM
User: N/A
Computer: MFFSERVER
Description:
The device, \Device\Tape0, is not ready for access yet.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 0068000f 00bc0001 00000000 c004000f
0010: 00000104 c000009d 00000000 00000000
0020: 00000000 00000000 00064181 00000000
0030: ffffffff 00000000 0a000040 00050000
0040: 120620fe 00000108 00000000 00000960
0050: 00000000 88599cb0 00000000 88621e48
0060: 00000000 00000000 00000001 00000000
0070: 00000000 00000000 00000000 00000000
0080: 00000000 00000000 00000000 00000000

Event Type: Error
Event Source: hplto
Event Category: None
Event ID: 15
Date: 1/1/2009
Time: 11:22:23 PM
User: N/A
Computer: MFFSERVER
Description:
The device, \Device\Tape0, is not ready for access yet.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 0068000f 00bc0001 00000000 c004000f
0010: 00000104 c000009d 00000000 00000000
0020: 00000000 00000000 00064181 00000000
0030: ffffffff 00000000 0a000040 00050000
0040: 120620fe 00000108 00000000 00000960
0050: 00000000 885e6e48 00000000 88621e48
0060: 00000000 00000000 00000001 00000000
0070: 00000000 00000000 00000000 00000000
0080: 00000000 00000000 00000000 00000000

Event Type: Error
Event Source: PlugPlayManager
Event Category: None
Event ID: 12
Date: 1/1/2009
Time: 11:22:23 PM
User: N/A
Computer: MFFSERVER
Description:
The device 'Hewlett Packard LTO Ultrium-2 drive' (SCSI\Sequential&Ven_HP&Prod_Ultrium_2-SCSI&Rev_T61D\5&610f00f&0&000500) disappeared from the system without first being prepared for removal.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 00000000

What can I do????????????????????
Please, help!!!
Is it a hardware problem or a software problem?
Either possibility sounds unlikely to me.
If it's hardware, i'd say it's the hba. And if it's software, I'd say it's the driver for the hba - given that I always had to download it from hp website as the card didn't come with a cd, to my knowledge.
Should I buy a new sas card? I've got to be really sure that this will solve the problem if I tell my boss we have to buy a new card.
What do you think?
Thanks!
Curtis Ballard
Honored Contributor

Re: Driver issue with Ultrium 448 SAS

It's sounding like there may be a hardware problem somewhere. I'd suspect the cable before the HBA although it could be the HBA. Can you try a different cable?
Hernan Ruiz
Advisor

Re: Driver issue with Ultrium 448 SAS

It was the tape. I replaced it for a new one and it worked perfectly since then.
Fortunately I didn't have to buy anything since it was under guarantee.
Hardware issue or was it the windows update?
I didn't do it before because I didn't know whether it was hardware or software, and in any case, I didn't know which piece of hardware was causing the problem.
If it was a software problem, it's got to be something to do with the firmware and not the drivers, as the problem persisted when I reinstalled it on a different server, but it was solved when I changed the tape, without even reinstalling the drivers.
Anyway, problem solved!!
DO NOT INSTALL ANY HARDWARE UPDATE FROM WINDOWS WEBSITE!!!!
Thanks to all of you!!
Lenny