- Community Home
- >
- Storage
- >
- Data Protection and Retention
- >
- StoreEver Tape Storage
- >
- EML 103 & "Hung" Support Ticket...........
StoreEver Tape Storage
1753432
Members
4665
Online
108793
Solutions
Forums
Categories
Company
Local Language
юдл
back
Forums
Discussions
Forums
- Data Protection and Retention
- Entry Storage Systems
- Legacy
- Midrange and Enterprise Storage
- Storage Networking
- HPE Nimble Storage
Discussions
Discussions
Discussions
Forums
Forums
Discussions
юдл
back
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
- BladeSystem Infrastructure and Application Solutions
- Appliance Servers
- Alpha Servers
- BackOffice Products
- Internet Products
- HPE 9000 and HPE e3000 Servers
- Networking
- Netservers
- Secure OS Software for Linux
- Server Management (Insight Manager 7)
- Windows Server 2003
- Operating System - Tru64 Unix
- ProLiant Deployment and Provisioning
- Linux-Based Community / Regional
- Microsoft System Center Integration
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Blogs
Information
Community
Resources
Community Language
Language
Forums
Blogs
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО07-15-2008 07:07 AM
тАО07-15-2008 07:07 AM
EML 103 & "Hung" Support Ticket...........
Hello All
I have an EML library - Some days ago an attempt to generate a support ticket was made. However this failed to complete and now the libary cannot be managed with Command View TL. The status says "support ticket generation in progress".
A power off, reboot and reboot of all the sub components fails to clear this. There must be some sort of flag that needs to be cleared. Has anyone any idea how to resolve this. Many thanks in advance.
I have an EML library - Some days ago an attempt to generate a support ticket was made. However this failed to complete and now the libary cannot be managed with Command View TL. The status says "support ticket generation in progress".
A power off, reboot and reboot of all the sub components fails to clear this. There must be some sort of flag that needs to be cleared. Has anyone any idea how to resolve this. Many thanks in advance.
3 REPLIES 3
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО07-16-2008 08:44 AM
тАО07-16-2008 08:44 AM
Re: EML 103 & "Hung" Support Ticket...........
Hi,
U just power off then after 10-15 mints power on then check now what is error massage in EML front panel check the log file.
If possible then put here.
BR/
Yaqub
U just power off then after 10-15 mints power on then check now what is error massage in EML front panel check the log file.
If possible then put here.
BR/
Yaqub
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО07-17-2008 01:19 AM
тАО07-17-2008 01:19 AM
Re: EML 103 & "Hung" Support Ticket...........
I wont be able to power it off again until next week.
When i did power it off previously, it was off for 5 minutes.
The only error on the LCD was a message to say the interface controller needed rebooting. This was done from a telnet session OK.
Are you suggesting the library knows how long it has been powered off for resolve this problem.
Thanks in advance.
When i did power it off previously, it was off for 5 minutes.
The only error on the LCD was a message to say the interface controller needed rebooting. This was done from a telnet session OK.
Are you suggesting the library knows how long it has been powered off for resolve this problem.
Thanks in advance.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО07-25-2008 01:47 AM
тАО07-25-2008 01:47 AM
Re: EML 103 & "Hung" Support Ticket...........
resolved this by simply restarting the command view TL service.
I was looking too deep in this problem.
Many thanks, this thread can be closed.
I was looking too deep in this problem.
Many thanks, this thread can be closed.
The opinions expressed above are the personal opinions of the authors, not of Hewlett Packard Enterprise. By using this site, you accept the Terms of Use and Rules of Participation.
News and Events
Support
© Copyright 2024 Hewlett Packard Enterprise Development LP