EML E-Series robotics controller Updating firmware issue

[Torsten.]

is there a card cage expansion module installed?

Do the tape drives have an ethernet connection?

Maybe you can take a picture of the whole library ...

And run

/> show library info

/>show library topology

please (consider to remove the serial# from the output, but not the WWN)

What generations of drives do you have (LTO-2, 3, etc)?

Looks like at least the first drive (top) is removed?

[spekyteky]

Hi Torsten , Sorry for the late reply busy once again..........over the weekend i managed to get the cards installed in another Library very similar to our one so we had 5 or 6 cards to upgrade and we have managed to get 3 out of 5 upgraded so far (still one to do) we are assuming the 2 are definite fails as they failed in our setup to, what you think? both fails just give a white screen and will not update ?...........so i would like to thank you and i am very grateful for all your help on this one again

Hope you had a good weekend

Regards

Brian

[Torsten.]

Do you have this special

HP Serial Controller Cable 2m DB-9 to 3-pin

cable to access the IM and IC via serial?

I think it is

335628-001

http://partsurfer.hpe.com/ShowPhoto.aspx?partnumber=417819-001

Using serial you could check if the board can boot ...

[spekyteky]

I think we do looks like the same console cable used on the hp backend switches.....ill get back to you Torsten........thanks again

[Torsten. · Accepted solution]

Compare to the picture, it has a normal 9-pin at one end and a special small 3-pin at the other end.

Using this cable connect serial to the IC, then power on. Use 112500 baud.

BAUD Rate Data Bits Stop Bit Parity Flow Control

Autobaud, 9600, 19200, 38400, 57600, 115200 8 1 None XON/XOFF

The output looks like this:

(B002)


BIOS 20.08.00.00

Platform Rev is 0x0

CPU PLD Rev is 0x7

(B003)

(B004)

(B005)

(B006)

(B007)

(B008)

(B009)

(B00A)

(B00B)

...

(B00C)



firmwareCopy   5.9.53
...

Finished copy image, jump to VxWorks init

---Router Reboot via power switch---

---Enter sysHwInit---


Ethernet POST Test   : PASSED                         

Fibre Channel POST(0): PASSED                         

Fibre Channel POST(1): PASSED                         

Fibre Channel POST(2): PASSED                         

Fibre Channel POST(3): PASSED                         

Fibre Channel POST(4): PASSED                         

Fibre Channel POST(5): PASSED                         



---usrRoot is            0x00094a04
---ROOT_STACK_SIZE is    0x00005dc0
---MEM_POOL_START is     0x006acb70
---sysMemTop is          0x0bdc0000
---ISR_STACK_SIZE is     0x00001388
---INT_LOCK_LEVEL is     0x00000000
---Enter kernelInit---
Attached TCP/IP interface to mottsec unit 0
Attaching interface lo0...done
dhcpcReadTaskId = b154600
Contacting DHCP server for mottsec0...done.

Adding 7841 symbols for standalone.
---Enter routerInit---
---Calling cfgMgrInit()---
    ---Starting start_router---
   Doing oem init: HP Code
    ---Finished start_router---

HP Network Storage Router
                    5.9.53  P006PD  262673-002_
                              07/08/2013  06:08:37


1) Perform Configuration
2) System Utilities
3) Display Trace and Assertion History
4) Reboot
5) Download a New Revision of The Firmware

[spekyteky]

It certainly did Torsten, all up and running again.........thank you for all your help....your a total gentleman

Regards

Brian