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EML E-Series

ShadQad
Advisor

EML E-Series

When i try to upgrade the firmware of Interface controller i will fail as shown on hte picture

15 REPLIES
Torsten.
Acclaimed Contributor

Re: EML E-Series

What is the status for the OC in command view?

 

Try to reboot the IC first.


Hope this helps!
Regards
Torsten.

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ShadQad
Advisor

Re: EML E-Series

thanks for your replay

i tried that and shows this message:

[[5039] Can't run operation REBOOT_OBJECTS_OPID because FIRMWARE_DOWNLOAD is already running.; nested exception is:
 com.hp.commandview.tape.common.util.exceptions.ImEmfServerException: [5039] Can't run operation REBOOT_OBJECTS_OPID because FIRMWARE_DOWNLOAD is already running.]

 

even i tried to reboot the library many times but always keep showing this message:

 

 

Torsten.
Acclaimed Contributor

Re: EML E-Series

Based on this screenshot I would consider to do the following:

- park the robot (select "open door" on the front panel), power cycle the library (switch it off).

After power-on check the status again.

Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

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ShadQad
Advisor

Re: EML E-Series

hello Torsten

i trid your method

still same problem

 

 

Torsten.
Acclaimed Contributor

Re: EML E-Series

First get the CLI credentials from here

 

http://h20565.www2.hp.com/portal/site/hpsc/template.PAGE/public/kb/docDisplay/?sp4ts.oid=392031&spf_p.tpst=kbDocDisplay&spf_p.prp_kbDocDisplay=wsrp-navigationalState%3DdocId%253Demr_na-c03138321-1%257CdocLocale%253D%257CcalledBy%253D&javax.portlet.begCacheTok=com.vignette.cachetoken&javax.portlet.endCacheTok=com.vignette.cachetoken

 

it is

 

Username: cliadmin
Password: clipwd

 

then telnet to the library and perform:

 

> show library info

 

> show library status

 

> show firmware rev

 

> show interface status all

 

 


Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

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ShadQad
Advisor

Re: EML E-Series

thanks for your help

i have done what you mentioned please have alook at the results :

###########################################################################


Linux 2.6.13.4 (IM) (17:23 on Tuesday, 11 March 2014)


IM login: cliadmin
Password:

Welcome to the Interface Manager Command Line Interface.
Type 'help' at the prompt for context-sensitive help.

/>show library info

All tape library information
Component              Status   Description
---------------------  -------  ------------------------------------------------
Advanced Features
  Secure Manager       Yellow   Secure Manager inoperative - One or more inter
                                face controller device map(s) are out of synch
                                ronization with the access control settings. P
                                lease run the "Synchronize" action available o
                                n the Secure Manager page.
  Encryption Key Mgr   Green    Disabled - Backup Software is currently select
                                ed as the Key Manager

System Health          Red      One or more storage system components are in a
                                n error state.

  Library              Green    Operational

  Robotics:
    Frame 1            Green    Operative; Picker Empty

  Sensors:
    Frame 1            Green    Operative

  Drives:
    Drive 1            Green    Operative; Drive Empty
    Drive 2            Green    Operative; Drive Empty

  Interfaces:
    Interface 1        Red      Unable to communicate with IFC

  Interface Manager    Green    Operational

Tape library product ID: EML E-Series
Tape library serial number: HU8036102R
Tape library firmware revision: 1493 (7.18.00)
Number of Licensed Capacity licenses: 0

****************************************************************************
Tape library topology
Tape library:
Library Name          Serial Number         Type              Interface WWNN

--------------------  --------------------  ----------------  ------------------
--
EML E-Series HU80361  ##########            EML E-Series      100000e002041028

Tape drives:
Drive Num             Serial Number         Type              Interface WWNN

--------------------  --------------------  ----------------  ------------------
--
Drive 1               ##########            Ultrium 5-SCSI    Direct connect
Drive 2               ##########            Ultrium 5-SCSI    Direct connect

Interfaces:
Interface Card        Interface Name        WW Node Name
--------------------  --------------------  ----------------
1                     100000e002041028      100000e002041028

/>show library status

Component              Status   Description
---------------------  -------  ------------------------------------------------
Advanced Features
  Secure Manager       Yellow   Secure Manager inoperative - One or more inter
                                face controller device map(s) are out of synch
                                ronization with the access control settings. P
                                lease run the "Synchronize" action available o
                                n the Secure Manager page.
  Encryption Key Mgr   Green    Disabled - Backup Software is currently select
                                ed as the Key Manager

System Health          Red      One or more storage system components are in a
                                n error state.

  Library              Green    Operational

  Robotics:
    Frame 1            Green    Operative; Picker Empty

  Sensors:
    Frame 1            Green    Operative

  Drives:
    Drive 1            Green    Operative; Drive Empty
    Drive 2            Green    Operative; Drive Empty

  Interfaces:
    Interface 1        Red      Unable to communicate with IFC

  Interface Manager    Green    Operational


/>show firmware rev

Current Firmware Revisions

Interface Manager firmware revision: I274
Tape Library firmware revision     : 1493 (7.18.00)
Tape Drive firmware revisions:
Drive#      Drive Name            Firmware Revision
----------  --------------------  -----------------
1           Ultrium 5-SCSI        I68S
2           Ultrium 5-SCSI        I68S

Interface firmware revision:
Interface#  Interface Name        Firmware Revision
----------  --------------------  -----------------
1           HP NS E2400FC-4G      5963

/>show interface status all

Interface status:
                                                          Firmware  Has
Interface Card     WW Node Name          Status  State    Mismatch  Errors
-----------------  --------------------  ------  -------  --------  ------
Interface 1        100000e002041028      Red     Online   No        Yes

/>

##################################################################################

 

Torsten.
Acclaimed Contributor

Re: EML E-Series

Gives this more details?

/>show interface status 1

Anything related in command view log?

Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

__________________________________________________
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ShadQad
Advisor

Re: EML E-Series

hello again,

no matter what operation or command i run it always keep showing this error {operation failed firmware download is running } in fact that is not true,  i tried firmware upgrade weeks ago and after that i restarted the library more that 20 times

but still shows same error

 

 

thanks again for your cooperation

any advice or recomendation ?

 

Torsten.
Acclaimed Contributor

Re: EML E-Series

Most likely this IC has a problem and need to be replaced. Consider to call HP support.


Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

__________________________________________________
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ShadQad
Advisor

Re: EML E-Series

hi
thanks for your replays
my question is is there any other way to reset the interface to its default setting beside inserting a pin into reset hole on the interface ?
as far as i know the interface have an software issue rather than hardware issue

 

Shad

Torsten.
Acclaimed Contributor

Re: EML E-Series

inserting this pin just will cause a reboot. connect to to the IC by serial can give you more details. try if you want, use 115200 baud setting ...

Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

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ShadQad
Advisor

Re: EML E-Series

hello again

 

after connecting by SERIAL cable i tried to reset {cold and worm} but in both ways shows this

Rebooting...


BIOS 20.08.00.00
Platform Rev is 0x0
CPU PLD Rev is 0xF
MCU Rev is 0xA                                                                                                                                                       ...


firmwareCopy   5.9.63

CPU Program RAM      : 10000000
PCI Protocol RAM     : 04000000
Compare Error

PCI RAM failed at 0x40000000
  Actual Value      : 0xFE0000FE
  Expected Value    : 0xFFFFFFFE
  Start Address was : 0x40000000

 

 

 

based on my experiance this is a hardware address for the ram

do i have to replace the IC ?

thanks

Torsten.
Acclaimed Contributor

Re: EML E-Series

Yes, this is bad hardware.


Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

__________________________________________________
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ShadQad
Advisor

Re: EML E-Series

hello Torsten

i tried to contact the HP support

but since my location is at IRAQ and iraq is not listed at HP support number's list

one more thing i would like to ask ,my tape library support has been expired so, do you think hp support will help me while i have an expired licence or do i have to renew the support for that ?

also i would be happy to provide me an HP global support number if they have or even an email address

 

thanks for your help

shad

 

Dennis Handly
Acclaimed Contributor

Re: EML E-Series

>or do i have to renew the support for that?

 

I'm pretty sure you'll have to do that.