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EML The error code is 20

ess
Super Advisor

EML The error code is 20

hello all
i have one Eml and software for backup is data protector but recently have error and not work to console or not work completly.
error a appearance :(The error code is 20 TCP connect failed in tcp_connect() ).

tanks for help
4 REPLIES
marsh_1
Honored Contributor

Re: EML The error code is 20

HI,

if you could supply some more detail it may be easier for someone to help here.
which eml library is it ? where/when does the error code appear - in the library or in the backup software ?
ess
Super Advisor

Re: EML The error code is 20

hi mark
this error appear in IM or (interface management console) and in device manager is not detect Controller robotic.
this error not dependent the software backup or ...
tanks for help
marsh_1
Honored Contributor

Re: EML The error code is 20

hi,

have you checked via the ocp for the ip address setting for the library ? is it static or dhcp ? are there any errors on the ocp ?

ess
Super Advisor

Re: EML The error code is 20

hi and tanks for help

i have ip the static and no error in ocp and ocp panel has set ip address.
please help my.